John Moore Email & Phone Number

Argyle, Texas, United States

- Optimization of Global Internal IT Services, Processes, & Tools- Network Infrastructure: Install, Manage, Monitor, & Continually Improve Across 30 Properties Globally. Firewalls, Routing, VPN, Domain Registries, DNS- CyberSecurity: Managed Policies, Processes, User Training, & Tools. Routine Account Auditing Across Multiple Platforms, Planned.

Arlington, Texas

Business internal IT apps/services management & Home technology design, sales, implementation, troubleshooting, and customer training- Business process optimization with Office 365, email migration, and integration with accounting and industry specific applications- Operational costs reduction and reliability improvement through consolidation and reduction.

Frisco, TX

• Provided custom electronics integration between various hardware and software products related to automation and control. Projects included commercial meeting spaces, board rooms, executive homes, and home theaters..
• Acquired by Video General
• 250k in sales in first year with minimal marketing budget
• Lutron lighting Gold Partner status
• 5-star Nest Pro
• Leveraged partnerships with similar businesses to meet tight deadlines

Irving, Texas

• Contracted to analyze, design, and implement Flowserve’s conferencing and audio-visual strategies. Reported to Director of IT & FacilitiesKey Achievements:
• Designed reliable, next-gen, platform-agnostic conference technologies
• Automated and simplified various processes, such as visitor check-in

Plano, TX

Directed and provided management oversight to global staff of 3 managers and 35 IT professionals. Trusted adviser to executive and senior leadership, providing critical updates and product/org structure recommendations. Led incident management for all IT infrastructure & apps across global data centers and cloud services, customer facing, and 24,000+.

Westlake, TX

Reported directly to CEO. Oversaw $4M annual budget in Corporate IT, Research and Development, and CEO strategic initiatives and program management. Oversaw IT infrastructure and overall operations. Created and facilitated team training to advance overall skill set. Fostered relationships with global teams across 3 data centers, and 73 countries. Managed.

Greater San Diego Area

• Engineer charged with nationally monitoring over 25 hospital networks with 6,000 nodes. Provided helpdesk support for over 5,000 end-users and desktop support for 60 users. Conducted administration and needed.
• Completed the engineering of new architecture and the creation of product designs for the main products next generation, while integrating the existing hardware at the hospitals.
• Successfully developed an old to new data center migration plan.

Solana Beach, CA

• Provided network analysis and troubleshooting, and conducted packet sniffing, and network app performance testing. Implemented and maintained Active Directory, DHCP, DNS, WINS, WSUS, RADIUS, IAS, WSUS (Patch.
• Reduction of support wait time by 60% through process improvements
• Recipient of the Customer Service Excellence Award

Greater San Diego Area

• Administered desktop support for 50 users, as well as helpdesk support for remote users. Completed the design and implementation of a network infrastructure from ground up, including Cisco 2600 Router, Cisco PIX506e.
• Designed a web-based UI, and provided the code documentation, for data distribution to IIS, client PCs, and satellite delivery systems.

Greater San Diego Area

• Roles: Systems Administrator & Software Engineer
• Created medical software enabling remote hospitals to send medical videos for diagnosis to specialists and larger hospitals via Internet UI, video capture, encoding, and transport
• Designed and programmed medical UI, database, and overall system architecture, including file distribution to multiple servers, in accordance with HIPAA standards
• Built all servers used for project, sent to hospitals
• Provided technical documents for build, setup, & usage of medical systems
• Desktop support for 50 users

Greater San Diego Area

• Desktop and helpdesk support for 500 users
• Network and telephone support
• Oracle and Citrix support

San Diego, CA

• Tripled revenue with changes in operations
• Managed and trained 20 team members
• Created intranet site for common troubleshooting information
• Handled daily accounting for project

Eureka, CA

• Managed and trained 2 employees
• PC & printer sales, repairs, builds and other services
• PC home or business delivery, setup, and customer training
• Small business network setups and maintenance
• Desktop support for 100 users
• Average/day: 5 repairs, 2 new builds, plus sales & training

Computer And Electronics Engineering Technology, Highest Honors

Coursework Taken in Computer and Electronics Engineering Technology

Diploma, Business, Electronics, Video Production