Eric Carroll Email & Phone Number

Charleston, WV, US

Framingham, Massachusetts, United States

• Lead point of contact for more than 250 Transportation Security Administration (TSA) PreCheck enrollment centers across the United States.
• Scaled support from 75 locations to 150 locations (200% increase) in the first 12 months; recognized by Senior Leadership for outstanding progress.
• Responsible for vetting new employees under TSA background requirements, as well as scheduling and logistics for new hire on-site trainings.
• Managing vendor relations to ensure all locations meet operating hours and service level agreements

• .Managed a carrier portfolio valued at $3M. Responsible for negotiating rates with carriers that increased revenue while setting the stage for years of future growth.
• Responsible for the generation of more than $350k in gross profit during my time in the role.

Charleston, West Virginia

• Sold Keurig Dr Pepper brands to maximize brand growth, share growth, brand distribution, and to obtain specific volume objectives.
• Responsible to contact key personnel in assigned accounts pre-selling products, promotions, displays point-of-sale material, beverage section revamps, service requirements.
• Resolution of delivery and merchandising issues that may develop.
• Increased territory sales by 40% within the first 3 months in the role, including 5 new accounts.

Charleston, West Virginia Area

Operated as the lead point of contact for all customer matters within the state of West Virginia.Responsible for the training of all voting systems in all 55 counties of West Virginia.Monitored state and federal and local regulations that affect voting systems within the state of WestVirginia.Managed projects focused on new system implementations as well.

West Virginia

• Responsible for the business operations of all fingerprinting enrollment centers in the Mid-Atlanticregion.
• Ensure effective communications with our customers, building strong working relationships.
• Baseline new programs in accordance with the cost, schedule, and performance requirements, developing effective metrics that help drive proactive behaviors.
• Effectively manage multiple teammates and subcontractors, developing clear statements of work.
• Perform proactive risk and opportunity management. Anticipate, define, measure, mitigate, and retirerisks.
• Develop and review revenue forecasts and cost estimates, ensuring accuracy.

Charleston, West Virginia Area

• Responsible for the daily operations of 35 fingerprinting enrollment centers across West Virginia, North Carolina, and South Carolina. This includes a staff of 96 people.
• Responsible for working with state agencies in West Virginia and South Carolina to ensure we are handling their requests correctly and providing great customer service.
• Responsible for staffing fingerprint locations, serving as trainer for any new employees as required, on-going communications with fingerprint location contacts and overseeing operational activities as they relate to.
• Responsible for working with Program Management Office to coordinate logistics, inventory, installation, operation and support of enrollment and activation computer work stations.

Saint Albans, West Virginia

• Responsible for day to day operations of a grocery store with average sales of $260,000 a week.
• Responsible for managing a store with 75 employees within five different departments.
• Responsible for maintaining correct inventory counts, maintaining shrink levels to ensure the store is profitable.
• Responsible for handling any customer concerns and escalations.

Charleston, West Virginia Area

• Responsible for rolling out a new program to all store managers within the district. This consisted of twenty four stores across four states.
• Responsible for all stores being trained and certified on these practices.
• Stores scored on average a score of 97% on certifications.

Charleston, West Virginia Area

• Nationally recognized sales consultant well versed in AT&T product lines, wireless service and equipment
• Top performer in region, frequently recognized during Sales Excellence Luncheons.
• Ranked #1 at Huntington, WV location, helping to secure their "AT&T Store of the Year designation in 2006
• Have averaged over 104% to sales quota throughout my five year career at AT&T. Recognized for stellar customer feedback scores.

Huntington, West Virginia Area

• Responsible for responding to customer inquiries, questions and escalations on a daily basis.
• Was continually rated "Excellent" in feedback scores from customers. Additionally, received several accolades from direct supervisor regarding my performance.
• After only three months in Customer Service, was given the extra responsibility of handling trouble tickets from lost Amazon.com orders. This resulted in several positive reviews from the management team