Eric Carter Email & Phone Number

New York, United States

New York, New York, United States

In charge of day to day operations of the North American desktop support team.

New York, New York

Served in various roles - assisted with service desk, IT Security, desktop and trade support

Brooklyn, New York, United States

Spearheaded several upgrades for Cisco ASAs/MiTEL voice system

Brooklyn, Ny

- Maintained 30 servers(both physical and virtual over ESXi and Hyper-V hypervisors)- Manage the implementation and maintenance of server projects and technologies in- Providing system security via software patches and virus/malware protection software.- Implementing SOPs to manage servers, desktops, and backups.- Daily support and troubleshooting of all server issues- Troubleshoot and provide problem resolution of desktop Help Desk issues- Investigation, evaluation and testing of new server technologies.- implementation of DFS and print servers for organization- Group Policy creation for desktop security, network drive mappings, print queues and desktop standardization, retiring old batch scripts in the process- auditing of ASA's and switches- implementation of shared storage(iSCSI SAN storage)- maintenance of bespoke Ruby and Python scripts for automation of tedious processes

Rockville Centre, Ny

- Solely manage, monitor and perform maintenance on Linux based(Gentoo, CentOS) servers for 20+ small/medium businesses-Active Directory infrastructure design- spearhead migrations from Exchange 2003/2010 to Office 365- Migration from Windows Server 2003 local servers to AWS based Server 2012 instances- Exchange administration as needed- Backup via Symantec Backup 2011/Bacula- Configure and troubleshoot Sonicwall NSA series appliances- Configure and remediate DHCP, DNS, Active Directory, WSUS, and networking issues- Implement Group Policy and PowerShell scripts to automate routine tasks and configurations across the domain- Management of virtualized environments(VMWare ESXi 5.5, Hyper V 2012)- Escalation point for tier 2 support

Jersey City, Nj

- Active Directory infrastructure design- Group Policy creation for desktop security, network drive mappings and desktop standardization- Administration of Windows Server 2012 cluster- Check Point Endpoint whole disk encryption, firewall management, security policy management- VPN setup and support. Cisco ASA 5505, Sonicwall TZ series- Cisco Meraki support and setup- Exchange support- site survey and consolidation- software deployment- backups/restores

80 Broadway

• Project management for Remedy ticketing system and PC refreshes • Supervised support consultants• Tier 2/3 support for various user applications, Outlook, Lotus Notes/Domino, VPN issues• Active Directory management of users and computers • Custom image construction, testing and deployment• Windows OS client reinstallation, boot-file reconstruction• Apple OSX support• Local printer and network printer support• Installation of software packages via Altiris Agent • Computer hardware relocation and deployment• Premium support for white glove users• A/V support for meetings• IPad support (GOOD Technology)

· Provided support to on site and remote users.· Created/Monitored/Maintained Active Directory accounts.· Created/Monitored/Maintained Microsoft Exchange accounts.· Installation of workstations, printers, and other network devices.· Worked with Windows 2000/XP· Worked with Windows Server 2003