Eric Carter Email & Phone Number

Greater Richmond Region

• Manage default activities for Virginia Housing’s Single Family Servicing portfolio, delegating essential tasks and responsibilities as well as coordinating group and individual meetings to maximize the effectiveness of helping Virginians maintain affordable housing.• Initiated Collection manual dial strategies increasing outbound call production between 10% - 15% year over year.• Coordinated with management to create compliance and quality assurance departments to further assess effectiveness of default strategies, and adherence to investor/insurer and internal procedures.• Initiated risk controls which prompted the creation of a Risk department for Single Family default servicing. • Recommended and completed the initiation of a Black Knight consultant to further understand of the servicing system.• Improved foreclosure prevention techniques to mitigate keeping borrowers in their homes.• Maintained actual foreclosure volume below forecasted estimates of at or below 2%. • Review and approve liquidation strategies as presented by Foreclosure and/or REO staff. • Lead all Servicing legal initiatives. Coordinate internal witnesses, evaluate file with counsel to determine litigation strategy; identify and create evidentiary file to provide counsel. At times, called as an expert witness in mortgage servicing.• A proven Management style with strong leadership emphasis on teamwork. Each individual understands how their efforts contribute to the overall departmental and corporate goals. • Collaborated with IT personnel to assist in the creation of management reports to ensure timeliness and compliance within workflows. • Develop and implement semi-annual performance reviews of direct staff. Objectively evaluating an employee’s job performance while helping them enhance their career goals. Help establish a roadmap towards their future success.• Serve as a contributing member of the National Council of State Housing Agencies.

Lender Processing Services (LPS) is the nation's leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions.; Completes on-site consulting engagements. Makes recommendations, both verbal and written, to clients with regard to conversion of data, changes, improvements, training needs, reengineered process, performance optimization and other related issues.

Richmond, Virginia, United States

• Responsible for managing the default efforts of six (6) national mortgage servicers providing leadership and strategic consulting while influencing favorable results. • Developed and executed strategic default servicing plans that supplement current servicer loss mitigation efforts along with enhancing recovery efforts by engaging recovery staff and third-party vendors. • Created and maintain relationships with Servicer management and staff towards the procurement of positive results, to include the minimization of losses and timeliness monitoring collection impediments.

Oversaw sales and marketing of Sprint PCS products and services to local and national business sectors. Identified, pursued and established client base through cold calling, prospecting and referral network practices. Boosted client satisfaction rates by defining individual needs and identifying products meeting requirements. Planned and executed various presentations to prospective clients, and optimized account management processes.

Atlanta, Georgia

Responsible for the origination and evaluation of commercial real estate projects through the "small loan program"; loan amounts between $250,000 - $25 million. The proposed collateral consisting of, yet not limited to, commercial, industrial, and multifamily properties. Interviewed prospective borrowers, developed loan requests for presentation to formal Loan Committees, including market research, submitted revenue verification, analysis of borrower credit, and associated financial and due diligence documents. Ensured compliance of commercial leases in marketplace. Conducted field inspections of collateral property to determine economic viability. Oversaw evaluation of default servicing processes for FNMA-DUS Multifamily portfolio; to include borrower interaction, coordination with FNMA towards applicable default resolution, borrower consultation and collateral integrity reviews.

Spearheaded evaluation, disposition, liquidation and targeted management of bank owned and acquired assets from failed savings and loan institutions by the Resolution Trust Corporation ("RTC"). Optimized negotiation techniques to maximize recovery of portfolio valued at over $300 million. Assets inclusive of Commercial properties, multifamily developments and residential properties. Evaluated recovery potential via growth strategies and/or liquidation.

Responsible for oversight of the daily default servicing operations; collections, loss mitigation, foreclosure, bankruptcy and recovery for our wholly owned portfolio, 3rd party investors (to include GSE's) and those loans acquired by the RTC through institutions placed in receivership. Served as a consultant in the data mapping from acquired lending institutions to the in-house servicing platform.