Eric Chan Email & Phone Number

Seattle, WA, US

• Advise leadership as a subject matter expert (SME) for Technology Business Management (TBM) methodology, IT Financial Management, Service Costing, Total Cost of Ownership (TCO), IT Planning, Budgeting, Forecasting, and.
• Analyze and provide actionable insights to improve business processes and governance related to Technology Business Management (TBM)
• Guide clients developing ITFM roadmaps and scaling and maintaining Apptio products
• Collaborate with the Product Management, Product Marketing, Sales, and Post Sales teams to find opportunities for new service offerings
• Oversee project team activities including the completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
• Provide expertise to clients through business process design, requirements gathering, testing, application development cycle and software delivery life cycle efforts

• Advise customers and support the Apptio sales organization as a subject matter expert on the Apptio product suite, best practices, project delivery roadmaps and cloud integrations
• Work closely with the product management team to identify, scope, and prioritize applications and features
• Work with the TBM engineering team leaders to identify, scope, prioritize, and teach people about, platform capabilities
• Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services
• Work with clients on the implementation, improvement, and maintenance of Cost Transparency, Bill of IT, IT Planning, Datalink, Vendor Insights, IT Benchmarking, Infrastructure & Cloud, and other Apptio products

Bothell, WA

• Recruit, develop, manage and retain a diverse project management and configurations team to implement the SterlingOne Onboarding software
• Serve as a subject matter expert on the electronic onboarding product and attend meetings with clients as a solutions consultant
• Build a knowledgebase on Confluence from the ground up to share best practices and serve as the primary resource center while focusing on continuous improvement across the organization
• Develop quarterly and monthly metrics to measure performance at an organizational level as well as individual
• Shape and drive internal initiatives to improve overall efficiency for implementations
• Meet with clients monthly to review customer satisfaction and quality of interactions

Bothell

• Partnering with Account Management and Sales to attend meetings with clients to determine best practices and solutions
• Scope Professional Services request, design deployment specifications, and coordinate with Deployment team on project deadlines
• Monitor projects throughout implementation, providing status reports, escalation management, and post-live support
• Facilitate meetings with clients to understand customer requirements, formulating a solution, and demonstrating specific product benefits
• Utilize Agile methodologies with the deployment team to ensure on-time delivery and support changes during the deployment

Bothell, WA

• Review deployment specifications with project managers to ensure projects are within technical capabilities
• Onboard new clients onto the TalentWise software, training, and collaborating with client on troubleshooting issues
• Develop the professional services orders process, communicate with clients on requirements, and provide solutions best fit for growth
• Advise the professional services department configuration of software while managing and training the technical deployment specialist team

• Assembling financial data in order to produce General Ledger, produced the P&L, Balance Sheet, and Expense reports.
• Advising managers on company policies and business strategies.
• Auditing accounting methods and business processes for accuracy and efficiency, and coordinate with accountants.
• Coordinate the analysis of marketing data and creating company’s financial model.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Business Administration, Finance, Marketing, And Technology Innovation Management

Activities and Societies: Member of the Asian Students Association, Captain of the Ultimate Frisbee Team, Member of the Volleyball Team.