Eric Chan Email & Phone Number

Petaling Jaya, My

Petaling Jaya, Selangor, Malaysia

- Collaborate with Cinema Management Team in recruiting Service Crews, Bar Crew, Cinema Admin Assistant for Velvet Cinema, 163 Retail Park at Mont' Kiara. - Streamlined onboarding process by inviting candidates to apply the vacancy via Careers SuccessFactors & leveraging OneDrive for candidates documents library. - Partner with hiring manager in determine the job profile for talent search & match including Harrison Assessment, having 1-page presentation slide for a designated topic, etc. - Administer pre-employment check for the new hires which includes background check, pre-employment medical check up, CTOS Search, & Harrison.

Golden Screen Cinema Hq

* Took on Employee Engagement portfolio, planned together with the team in mapping out the Training & Employee Engagement initiatives and events for year 2023. * Running Health Campaign for HQ 300 employees supported by Beacon Wellness team in doing Body Composition Analysis (BCA), health talks, 2D1N Wellness Workshop and on the run for prizes for the biggest improvement recorded in BCA. * Executed the routine of "Good Morning CEO", a monthly casual catch up with all employees in a social setting to collect feedback, gain insights, and share the current news / trends that would affect us. * Designed & successfully delivered a Competency Based Interview Express for CEO, COO, CFO, Senior Managers, Managers, Talent Acquisition & Training team for the expansion plan. * Developed & Trained a new milestone in cinematic experience with AURUM Theatre in Southkey Johor Bahru & Midvalley Gardens, the ultra-luxe boutique cinema with contemporary dining by training and developed the service standards.* Developed a Basic Operation Manual (BOM) for technical team in Projector & Sound for entry level technical operation. * Conducted and compiled Training Needs Analysis (TNA) company wide and developed a yearly training plan. * Developed a Structured Interview Assessment form for recruitment consistency* Establishing a Succession Planning framework for Cinema Managers & Cinema Assistant Managers for business continuity. * Involved in Business Continuity Management with PPB Group to establish a sustainable business flow. * Went through a full set of On-The-Job-Training in cinema operations. * Developed & conducted a hands-on training module for Customer Service & evaluation. * Executed Gold Class Ambassadors training for Luxurious Cinema Experience in Malaysia. * Achieved the record breaking service evaluation nationwide together with cinema operations colleagues and successfully turnaround cinemas service performance.

Glenmarie, Shah Alam

- Established a sustainable HRDF administration process to ensure all training expenses are claimed through SOP, checklist, & records. The result, claimed 50% of the levy balance from the 8 HRDF contributing companies and having a master data on all training related information. - Developed a continuous training evaluation process to determine training effectiveness vs. training investment. - Sourcing for customer service training to deliver a sustainable customer service experience by introducing service measurement, rewards, and appreciation. - Restructure employee onboarding experience for a better engagement for new recruits. - Successfully organized the first ever OWG Fun Run 2018 with a team of 20 committees. CEO topped up the prize for the winner and this event triggered to Leisure colleague to host a running event for Wet World Shah Alam. - Progressing on establishing Work Education Skills Training Academy, from feasibility study, applying permit/license, venue survey for renovation, with a team of trainer, engineers, and investors. - Proposed training block for respective level on business, people, & process.

The Curve, Mutiara Damansara

Direct report to Managing Director in 3 key areas: Talent Assessments Tools, Succession Planning project, and Developing new training:• Develop talent assessment tools sales kit for marketing, administering and provide support to clients. • Executed 3 succession planning project for logistics & aviation industry client to determine successors' readiness. • Single-handedly executed job profiling session with a client (top management) to verify the job profiles. • Develop new training content to support human capital factors model: Competency | Compatibility | Ability | Motives

Resort World Genting

Direct report to Assistant Vice President for 4 main areas: Special Project & Strategy, Talent Assessment, Genting Malaysia Scholarship and Senior Managers Conference. • Assessment Specialist: Managed & analyzed talent acquisition risks using assessment tools covering behavioral compatibility, career motives, learning ability & competencies. Provided advisory to Line Managers on various hiring & placement decisions based on human-job match, growth potential and retention needs.• Talent Pool Management: Established a continuous supply chain of human capital through various education and on-the-job sponsorship programs ie. Genting Malaysia Scholarship, GENM-ICAEW ACA & Employee Scholarship. Designed, developed and implemented an end-to-end process from attracting potential talents to screening-in qualified candidates, from setting selection criteria to conducting assessment centers and from individual performance monitoring to placement planning.• Increased the appeal of the Genting Malaysia Education Fund (GENMEF) Scholarship Program by transforming the selection approach resulting in shorter cycle time for HR to short-list.• Employee Engagement: Facilitated a company-wide survey to improve and enhance customer service experiences in order to complement organizational branding initiative. This involved running roadshows to solicit participation from more than 6,000 employees, identifying engagement gaps and aligning findings to top management focus.• Annual Genting Malaysia Senior Managers’ Conference Organizing Committee for 6 years in planning and hosting the event which is attended by the Chairman, Board of Directors & Senior Management team; key responsibility includes recommending keynote speakers & comprehensive event management for seamless conference delegate’s experience.

Resort World Genting

Talent Assessment:• Support recruitment team to determine candidates' behavioral tendencies & career motives using Emotional Quality Profile (Based on Dominance | Influential | Steadiness | Compliance model) and Motives Questionnaire (Career Drivers | Derailers | Differentiators | Comfort Zones). • Internal assessments / profiling for talent development & succession planning. Genting Malaysia Scholarship: Launched online application from manual submission. Established a stringent screening process to ensure shortlisting the deserving talents. End to end scholarship administration from marketing, recruitment, assessments, interview, on-boarding, progress tracking and developing them to fit into the business needs. Events management:Support employees services events like Mid-Autumn Festival, Employees Carnival, and etc.