Eric Chan Email & Phone Number

Vaughan, Ontario, Canada

Vaughan, Ontario, Canada

• Responsible for development and presentation of all product innovation Stage Gate reviews to brand managers, senior sales representatives, and senior management on a monthly basis • Identified and managed the critical path and dependencies related to new product development efforts• Provided progress feedback to the brand team and management on a regular basis to ensure successful roll out of new products• Involved with brand team on new product brain storming and continual improvement of current brands• Supported development of new product’s strategic plans• Collaborated with project team members to identify business requirements• Managed suppliers and make improvements in overall product cost including terms, unit cost and quality improvement• Sourced new supply chain partners and innovative packaging/products

Scarborough, Ontario

• Managed and coached a team dedicated to servicing the company’s largest clients • Maintained high customer retention through the development of strong relationships with key decision makers• Worked closely with the Sales Director to grow client base by sourcing new customers, develop customer needs presentation plans, and assisting in customer onboarding• Acted as an escalation point for the Customer Service Representatives (CSR) on complex customer issues adding to the positive customer experience• Provided consultation to ensure customer problems are handled appropriately, and participated in the negotiation and resolution of significant customer issues• Motivated and developed team members resulting in continuous improvement and growth in team cohesiveness and overall performance. Created a culture of teamwork and client centricity• Developed and monitored cross-training plans to ensure coverage and mitigate having key person risk

Scarborough, Ontario

• Managed 100+ projects over 4 years ; held accountable from project initiation to implementation and on-going production support• Coordinated and resource managed with various functional teams on design/concept, identifying and mitigating risks and conflicts, establishing escalation process, progress monitoring and reporting, implementation• Coordinated the production scheduling and manufacturing planning to meet delivery schedule, quality, and specifications required by sales orders and contract agreements• Analyzed operations, production planning, logistics, business and workflow processes; conceived and initiated new management and operational systems that improved communication, performance measurements and job satisfaction• Worked with production management and quality assurance to provide feedback regarding accuracy of assembly procedures to ensure that production line capacity and capability are continually optimized

Certificate, Project Management

Diploma, Hotel Management