Eric Cho Email & Phone Number

Gyeonggi-Do, South Korea

양양

* Hotel Opening preparation such as, FF&E, OS&E, OA, etc. * Setting for PMS, establishing hotel System Standards Manual * Contract a third party for ENG and HK and others. * Operational brands standard manual set up * Make Mock-up rooms * Conduct Critical path for pre-opening preparation * Make a Hotel Puch lists for defaults * Make a Departmental Yearly Plan * Set up SOP for all departments

대한민국 강원도 속초

*Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and operations), food and beverage, human resources, accounts, and other aspects as required. * Adhere to agreed budgets and maintain applicable quality standards and records. * Preparation for hotel open * Hotel system set up; PMS, Door Lock, KISOK, Mobile device service. * Control of a third-party company; HK&ENG * Operational brands standard set up * Service operating for Outdoor pool, restaurant, fitness, sauna, etc. * Role of MEP (MEP: Maintenance equipment) * Quality control of all aspects, including hygiene and health and safety. * Meet your targets and those of the hotel as a whole. * Contribute to the training and development of the hotel team. * Responsibly use resources and control expenses to operate within budgetary controls

대한민국

* Responsible for Front, GOlF reception, Reservation. * Leader of TFT, Rooms Quality improvement boarder. * Analysis of VOC and representative. * Managing Profitability * Analyzes service issues and identifies trends. * Reviews reports and financial statements to determine Rooms operations performance against budget * Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. * Responds to and handles guest problems and complaints.* Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Seoul

 In charge of front desk, concierge, door, housekeeping, GRO, Fitness, Service Express, EFL Control all departmental expenses and profit. Fully organized of Hotel grade evaluation  Demonstrate the ability to communicate at all levels within the organization. Demonstrate strong organizational and administration skills as well as the ability to troubleshoot and provide options to any ad hoc guest queries and complaints as well as those of your team. Demonstrate strong people management skills, with an eye for detail and a positive attitude towards continuous learning and development in your team. Knowledge of foreign languages and Field PMS is an asset.

Incheon

• To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.• Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments, such as Sales, POMEC, F& B, etc.• Created and implemented yield strategies with revenue team. • Worked closely with Sales and Marketing and Conference Planning Manager. • Responded to inquiries and solve a wide variety of problems.** Achievement***• Best Employee Award 2011• Achieved Top ranker of Guest Satisfaction (Heartbeat in Japan & Korea IHG region) for 2013 all the year round. (Holiday Inn Resort)• Best TOP 3 Ranked Holiday Inn Resort hotel within AMEA (Asia and Middle East and Africa) • Award HeartBeat (Guest Satisfaction Survey)Incentive about USD 6,500 for good guest satisfaction in 2013• Successfully dedicated & completed 2018 Olympic committed• Fully organized and handled for 2013 Special Olympic • All categories pass for Holiday Inn Resort Hotel Quality Evaluation Audit 2013.(Quality Evaluation Management Audit 2013 AMEA)• Successfully achieved front office KPO (Key Performance Objective since 2009)• InterContinental HeartBeat (Guest Satisfaction ) Ranked No.1 within Japan & Australasia Region on March 2014 • Holiday Inn Resort HeartBeat Ranked No. 1 for one year 2013.• Successfully organized 2014 SOCHI Debriefing from Jun to July 2014. • Successfully organized 2014 CBD (Convention biological diversity) • Nominated IHG potential 2015• Guest Survey Satisfaction Ranked No 1 out of 24 competitor hotels and resort within Same Region at 2017 at Holiday Inn Incheon Songdo

Kangwondo

• Opened InterContinental and Holiday Inn & Suites & Holiday Inn Resort.• Display a warm friendly, professional greeting to all who enter the Hotel. • Maintain a log book in a professional and informative manner. • Train and handle emergency situations in a calm and efficient manner. • Handle customer and tenant requests for information and services. • Responsible for the safety of all customers and minimize the potential for fire and accidents. • Market the project and coordinate guests, tenants, and visitors needs. • Put customer service first. • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual needs and rights. • Maintain a file on Community services including transportation sources, accommodations, and referral contacts. • Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests. • Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property. • Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.

Seoul

• Met the desk agents to get any pertinent information. • Reviewed Front Desk logbook for any other information or incidents. • Reviewed all arrivals noting any special requests or challenges. • Re iewed all departures to ensure billing was correct. • Assessed whether any guest relocation was necessary. • Made sure all shifts were covered as scheduled, covered as necessary. • Followed established key control policy. • Ensured proper credit policies were followed. • Ensured the proper completion of the desk agents AM/PM checklist. • Handled guest situations as they arose in a calm professional manner. • Assisted guests with services and requests.

Diploma Of Hosptiatlity, Hospitality Management

Diploma, Hotel Management, 4.0/4.5