Eric Chuang Email and Phone Number

Continuous improvement in Operational Excellence. Defined long term environment maintenance strategy, led design, implementation, and maintenance of centralized middleware platform architecture, defining of standard of deployment, and managing operation team.1. Reduced business impact due to routine IT Application and Infrastructure maintenance or unforeseen hardware issues by designing High Availability Application Integration solutions. Led, defined and implemented middleware platform… Show more Continuous improvement in Operational Excellence. Defined long term environment maintenance strategy, led design, implementation, and maintenance of centralized middleware platform architecture, defining of standard of deployment, and managing operation team.1. Reduced business impact due to routine IT Application and Infrastructure maintenance or unforeseen hardware issues by designing High Availability Application Integration solutions. Led, defined and implemented middleware platform architecture based on Oracle SOA/FMW, Axway API server and Oracle RAC database that minimize downtime in planned downtime, speed up recovering from unplanned outage, and be sustainable under high volume data transaction. It’s done within budget and Scrum accelerated schedule.2. Improved Operational efficiency by automating repetitive tasks. Reduced the planned downtime from 8 hours to 2 hours by taking advantage of existing distributed architecture and Ansible-orchestrated automation.3. Ensured environment is supportable by keeping it up to date. Led major upgrade project on Oracle SOA with minimal resources and accelerated schedule 4. Provided enterprise level authentication service for mobile apps and B2B integration. Defined the architectural framework and led the implementation of service built on top of Axway API Server with integration to OAM to provide authentication to both customers and internal users, and support both SOAP and REST protocol. 5. Established monitoring and troubleshooting process by providing Operational Runbook for the Operational team to follow6. Provided guidance and supported development team for project developments and DevOps related tasks7. Expanded architectural strategy to IT wide internal application cloud for Oracle WLS, Tomcat and Apache framework. Show less

Created solution architecture, led design and implementation of business process integration interfaces solutions that cover both A2A and B2B. Continuous improvement and upgrade to keep the middleware framework healthy and supportable 1. Led design and implementation on various B2B projects including integration between corporate and various CM/3PL partners to enable automation on order fulfillment process, automation on trade compliance check integration. Proposed the required RosettaNet… Show more Created solution architecture, led design and implementation of business process integration interfaces solutions that cover both A2A and B2B. Continuous improvement and upgrade to keep the middleware framework healthy and supportable 1. Led design and implementation on various B2B projects including integration between corporate and various CM/3PL partners to enable automation on order fulfillment process, automation on trade compliance check integration. Proposed the required RosettaNet PIPs to establish the process framework for future growth. 2. Enhanced the process efficiency by implement a custom solution to replace the default solution from TIBCO integration with Oracle ERP 3. Improved the stability and supportability of the integration platform by acted as the project manager and managed a team of consultants to upgrade TIBCO BusinessWorks framework and migrated all implemented interfaces 4. Managed integration development roadmap5. Established operation process and model, and transitioned to a dedicated operation team Show less

Led the development and maintenance of customer service web site1. Implemented SSO mechanism for the customer service site with SiteMinder and Apache2. Led implementation of integration with CRM to provide self-service capability with IIS and VBScript3. Implemented product software release process and mechanism to provide online software download to customers. This was done with Apache and perl script.4. Provided operation support

1. Developed GUI for telecom network management and maintained GUI libraries with C and C++