Eric Chuk Email & Phone Number

Calgary, Alberta, CA

• Maintain technical excellence across client’s infrastructure.
• Drive operational efficiencies, stability and security.
• Build strong support teams through leadership and knowledge sharing.
• Provide operational-specific guidance to technical projects.

• Establish and maintain strong relationships with clients and stakeholders, proactively communicating and addressing their needs, and ensuring high levels of customer satisfaction.
• Develop and monitor service level agreements (SLAs) and key performance indicators (KPIs) to measure and report on service delivery performance, and take corrective actions when necessary.
• Continuously identify areas of improvement in IT service delivery, implement process improvements, and monitor and report on progress.
• Ensure that the client IT service budget is optimized, resources are utilized effectively, and costs are controlled.
• Apply ITIL framework to manage the entire service cycle of client environments, including incident, change, and problem management processes.
• Provide leadership and mentorship to the IT service delivery team, ensuring they have the necessary skills, training, and support to meet the objectives and deliver high-quality services.

Burnaby, BC, CA

• Providing IT Infrastructure and Cybersecurity consulting for client network and systems, working closely with account executives and technology vendors to meet clients’ requirements.
• Work closely with account executives to provide discovery and assessment of customer environment.
• Leverage company’s technology partner product portfolios to provide best-in-class IT solutions.
• Evaluate client network and system security posture using NIST cybersecurity framework (CSF).
• Customize self-assessment questionnaire for clients to understand current state of their security programs.
• Establish security maturity baseline and identify security program gaps.

Fremont, CA, US

• Leading and managing company’s R&D Lab IT technical programs, information security compliance and as the technical program management liaison between information technology teams and global technology suppliers.
• Managed a medium-sized team of IT engineers on operational and project activities.
• Led ad-hoc cybersecurity response team and drove RCA.
• Acted as trusted Advisor to Engineering R&D on computing and infrastructure projects.
• Engaged 3rd party vendors and evaluated new technologies to enhance existing services.
• Built end to end solutions and defined roadmaps aligned with company vision and business objectives.

• I was responsible for providing pre-sales assistance to the Network and System Architecture team, and post-sales technical support for data-center collocation customers.
• Provided pre-sales systems requirement assessments, under the direction of network and systems architects; Helped to respond to RFP (Request for Proposal), draft SOW (Statements of Work) and BOM (Bill-of-Materials).
• Provided post-sales support on system administration, performance tuning, and system upgrades.
• Implemented, configured, and validated Windows and Unix / Linux Servers.
• Performed customization and security hardening for operating systems, middleware and database applications using industry best practices.
• Documented network and system setup by creating “run-books” with network physical and logical diagrams, IP addressing scheme, system inventory, and other vital OS and application information.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Certificate, Internet And Web Technology

Postgraduate Certificate, Cloud Computing

Postgraduate Certificate, Cloud Computing