Kevin Johnson Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

- Assist with vendor relationships including contract negotiation and maintenance, ongoing troubleshooting, and issue resolution- Participate in budgeting and planning for both network infrastructure and end user requirements- Develop information technologies policies and procedures- Maintain and monitor Office 365 & Azure environments (including Citrix environment hosted in Azure)- Maintain and monitor Microsoft Intune environment for mobile device management as well as PC/laptop management- Maintain and monitor Citrix ShareFile environment for departmental data and user data including file restores, data migrations, and folder permissions- Assist with configuration of network switches and VLANS (both planning and implementation)- Provide end user support in accordance to ITIL best practices including testing fixes, analyzing trends, and documentation- Monitor and maintain cost effective cell phone plans- Manage mobile fleet- Monitor and maintain internal phone infrastructure- Install and maintain backup software and hardware solutions across the entire organization (tools used include Veeam for Office 365 and SkySync for Citrix ShareFile)- Mailbox archiving and recovery using Office 365 tools- Develop end user related help and how-to documents- Maintain security safeguards to the corporate infrastructure i.e. virus definition, firewall rules, etc.- Network file and folder recovery- Perform hands-on fixes at the server level including installing and upgrading software, installing hardware and configuring new systems and applications- Perform preventative maintenance and patching of all servers and network infrastructure- Process all user creation and departures on all applicable systems

Calgary, Canada Area

- Assist in the training and development of other Help Desk Analysts- Created and updated hardware and software installation documentation and Help Desk procedure documentation- Specialized in Lotus Notes, Palm Pilot (Pylon Pro), and Blackberry troubleshooting and installing – acted as a main point of contact for other Help Desk Analysts in regards to issues related to those specialties- Network connectivity and printing services, including application of diagnostic tools and utilities to aid in troubleshooting and monitoring of network services- Hardware and software installation and support- Internet connectivity/browser installs and support- Communicated proper escalations to customers as well as management- Served as a technical resource for others within the organization- Organized and completed various projects as project coordinator

Calgary, Canada Area

- Data migrations- Daily, weekly and monthly backups- Maintenance and upgrading of the Windows NT 4.0 Servers (Exchange, Proxy and Terminal included) and Windows 95/98 clients- Various software and hardware installations and upgrading- Troubleshooting software and hardware

Itil V4 Foundations Certification

- Key IT service management concepts - How ITIL guiding principles can help an organization to adopt and adapt service management - The 4.

Microsoft Certified Systems Engineer + Internet

- Networking Essentials - Administering Microsoft Windows NT 4.0 - Supporting Microsoft Windows NT 4.0 - Supporting Microsoft Windows NT.

Architectural Technology/Technician

- Architectural drafting and design courses involving both residential and commercial applications - AutoCAD courses in both 2D and 3D.