Anuvansh Sharma Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Gurgaon, Haryana, India

• I managed the operation of a team of 45+ engineers as a technical lead, assisting them with escalation support and the daily escalation process.• Provided engineers and new hires with training.• Assessed new support tools and services cross-functionally across TAC theatres.• Assist other Cisco Engineers with Cisco VoIP suite as an escalation point.• Acted as a TAC advocate and representative to other organizational groups within Cisco Systems such as Development Engineering, Serviceability and Design.

Gurugram, Haryana, India

Served as Cisco TAC escalation engineer and have experience installing, upgrading/migrating, configuring, and troubleshooting CUCM, CER, PCD, Voice Gateways and CUC products.Cisco Unified Call Manager:• Cisco Call Manager Versions 10.X. 11.X, 12.X installation and upgrade.• Troubleshooting Phone registration issues and call routing issues. • Troubleshooting Inter-Cluster Trunk issues with gateway and Service Provider(Call Routing, Setup, Troubleshooting and Trace Analysis)• Features and Services on Call Manager Such as Music On Hold, Extension Mobility, Call Park, Cisco Single Number Reach and Cisco Mobility.• Integration of other VoIP products like Unity, Microsoft AD, UCCX with Communications Manager.• Education Cisco Customers with best practices and helping them to configure their environment.• Conferencing and Transcoding Issue (Media Resources Issues with Call Manager).Multiservice (Gateways)• Gateway integration with call manager using MGCP, H.323.• All gateway debugs and application of debugs including analog as well.• Dial-peers and gateway troubleshooting.• PRI setup and troubleshooting.

Gurugram, Haryana, India

Work with Cisco TAC in CUCM team and troubleshoot VOIP related issues(real time).To mention a few: UCM feature, Phone Issues, Routing protocols (MGCP, h323, SIP), Core dump analysis, CDR ,Licensing.

Noida Area, India

• Day to day activity included resolution of fault tickets and order request of users for customer sites in North America and responsible for the Infrastructure side. Maintenance of user phones and inter and intra site communication.• Maintenance, configuration and Troubleshooting on Nortel Communication Server 1000(VOIP).• Troubleshooting the PRI lines connectivity with the Service Provider.• Conducting technical interviews of new hires and provide training to the new graduate trainees in the team.

Noida, Uttar Pradesh, India

• Monitoring the devices and report any outage to the senior engineers.• Configuring new IP Phones on Nortel Communication Server 1000.• Creating and following up on incident tickets with different vendors.• Administration, Configuration and maintenance of the telephony devices for the Call Centre users.

Master Of Science - Ms, Internetworking

Bachelor Of Technology (B.Tech.), Elecronics And Communication Engineering