Richard Anodal Email & Phone Number

Calgary, Alberta, Ca

Promoted to Business Digital Architect Team Lead, entrusted with leadership on key projects. Leveraging expertise in guiding complex engagements, steering our team towards innovative solutions, fostering a positive environment focused on skill and career growth.Led Requirements Gathering workshops, working with leadership on aligning business strategies with organizational goals. Resulted in a holistic view of project needs, & deployment of solutions supporting company objectives, leading to a 20% reduction in operational costs.Implemented robust requirements planning strategies on a complex project, resulting in improved project visibility and alignment with organizational goals - effectively managing dependencies, we were able to mitigate risks and ensure on-time delivery of key project milestones 4 weeks ahead of schedule.Spearheaded using Testing & Validation practices leveraging the Release Management Framework. Improved efficiency of validating Desktop images. Consistently meeting client specifications. Project was successfully completed 15 business days ahead of schedule and 10% under budget.Lead strategic roadmapping sessions, offering executive-level guidance on solution adoption, aligning technology initiatives and business objectives. Leading to a 50% reduction in management overhead.Led Requirements Gathering workshops & focus groups with senior leadership aligning business strategies with organizational goals. This comprehensive understanding of project needs, allowed for deployment of strategic solutions leading to a 20% reduction in operational costs. Crafted detailed Test Cases for Microsoft Copilot, focused on validating POC goals. Thorough assessment of the real-world effectiveness, ensured alignment of expectations resulting in a budget increase of 30%.Developed a Support approach using Self Service and Escalation models to manage increased volumes. Resulting in an 80% drop in wait times, and 75% increase in service satisfaction.

Calgary, Alberta, Ca

Consistently excelled in client relationship activities during my tenure, fostering positive connections contributing significantly to project success. Cultivating strong partnerships through understanding, valuable insights, and seamless communication. This client-centric approach played a pivotal role in achieving overall satisfaction and repeated business opportunities.As a subject matter expert in Client Quarterly Business Reviews, provided insights into industry trends, presented analyses, discussed market dynamics, and offered strategic recommendations. Active client engagement showcased expertise, resulting in a 30% increase in awarded projects, fostering mutual success through informed decision-making, and strengthened relationships.Lead a Value Realization workshop for Office 365, prioritizing collaboration and knowledge sharing. Explored practical applications to maximize Office 365, unlocking the platform's full potential. The success of the workshop resulted in being awarded the client's Collaborative Workspace migration project.Delivered a comprehensive Copilot overview, emphasizing generative AI benefits and innovative potential. Explored transformative capabilities, highlighting positive impacts on the client's business lines. The presentation inspired enthusiasm leading to being awarded a Copilot POC and subsequent organization-wide production deployment.In collaboration with a client, developed a presentation for C-level leadership, emphasizing the strategic allocation of the IT budget towards innovative solutions. The presentation showcased the value derived from expenditures, highlighting impactful solutions and team competence. The success of this initiative was reflected in a 5% increase in the budget for IT spend for the next fiscal year.

Calgary, Alberta, Ca

During my tenure, delivered on Organizational Change Management (OCM) initiatives, leveraging expertise as a Business Analyst. Strategic execution of OCM deliverables through job shadowing, workshops etc. Ensured successful alignment of business processes, technology implementations, and organizational objectives.Developed a customized Organizational Change Management (OCM) plan using the Prosci Methodology, tailoring processes and tools resulting in a 15% reduction in end-user resistance and a 25% increase in the adoption of deployed solutions.Proactively identified and addressed resistance sources using strategies from the ADKAR model, fostering a positive mindset, and aligning efforts to organizational goals. This achieved a 40% increase in positive employee sentiment and a 60% increase in training attendance, leading to a smoother adoption of organizational services.Implemented key performance indicators (KPIs) to measure organizational change success. With usage telemetry and survey data metrics, established a robust ROI baseline providing valuable insights into the effectiveness and impact of the implemented technology solution. This approach contributed to surpassing the ROI target by 20%.Conducted comprehensive Microsoft Teams UX and Telephony Training, empowering staff with essential skills. This proactive approach lead to support call volumes remaining 5% below their expected threshold, averaging less than 1 call per day.Developed comprehensive end-to-end training plans for clients transitioning to the M365 suite, ensuring users acquired necessary knowledge and skills. This approach resulted in employee satisfaction rates of 98% and 'How-To' requests remaining at less than 10% of expected volumes.Revamped client project communications crafting tailored and simplified messaging. Outcomes were an 95% open rate, with a 90% click-through rate on resource downloads, and an 80% conversion rate for completing surveys.

Calgary, Alberta, Ca

As part of a Copilot POC, executed a robust Proof of Concept and Pilot including deploying Data Loss Prevention policies, refined ingestion models, implementing data tagging, and establishing 'guardrails' for ethical and secure data handling. Achieving a 99.99% adherence to governance and compliance policies during the engagement.Enhanced Microsoft Endpoint Configuration Manager (MECM) profiles through standardized IOS and Android devices. With customized configurations for corporate, BYOD, and executive devices, ensuring a seamless, secure experience. Achieving a 100% alignment with corporate policies and standards.Formulated comprehensive Information Protection governance policies, ensuring data access, usage, and distribution compliance with government and organizational standards. Successfully implemented a fully realized Data Loss Prevention (DLP) strategy, resulting in an 80% reduction in the organization's exposure vector.Lead Virtual Desktop deployments employing a structured Release Management Framework, through meticulous planning, version controls, and deployment tools. Coordinated communication, implemented rigorous testing, contingency plans, and monitoring tools, resulting in the project completing 20% under budget and one month ahead of the schedule.Co-Lead an IoT Automation project creating 'Smart Workspaces,' focusing on hoteling, climate, lighting, and presence detection. Achieved increased efficiency, enhanced staff features, and established an inclusive, technologically advanced workspace. The successful implementation resulted in a 66% reduction of in-office workspace needs, fostering innovation and accessibility.Collaborated on implementing a secure client Cloud Dev & Test environment, offering a segregated space for technology evaluation and innovation. This facilitated controlled testing and development activities while ensuring a 100% retention of the organization's security posture. While innovative research increased by 70%..

Redmond, Washington, Us

Partnered with account managers to engage clients' decision-makers, understanding future objectives. Conducted presentations, demos, P.O.Cs. and workshops to strategically position Microsoft cloud solutions.Lead Client Envisioning Centre sessions addressing data loss concerns and rising infrastructure costs. Proposed hybrid cloud solutions merging Office 365 with Enterprise Mobility & Security. The successful implementation enabled the client to put necessary controls in place 90 days ahead of schedule.Collaborated with Account Managers and Implementation Partners to propose and implement successful hybrid cloud solutions, facilitating the client's strategic shift. This resulted in the client reallocating 33% of their budget from on-premises IT operational expenditures to capital expenditures on Hybrid cloud services.

Toronto, Ontario, Ca

Using an assessment-lead approach alongside a team of subject matter experts, assisted clients in achieving their objectives through collaboration and guidance in designing and architecting their IT solutions and positioning the relevant technologies.Performed a thorough evaluation for a client's video server request, considering costs, fail-safe specifications, maintenance, and staffing. Advised against an in-house solution, recommending a strategic Software as a Service (SaaS) option from Softchoice's cloud offering. The result was a remarkable 70% total reduction in costs and a 50% reduction in the Recovery Time Objective (RTO), aligning the solution with corporate objectives.Co-lead the design of an enterprise-class data center refresh initiative, addressing aging infrastructure challenges for a client. Collaborated closely to implement a fully managed, scalable solution utilizing software-defined networks and virtualization. This approach resulted in a 30% reduction in operational overhead costs and an enhanced downtime Service Level Agreement (SLA) to 99.99%.Conducted a comprehensive evaluation for a client's video server request, considering costs, fail-safe specifications, maintenance, and staffing. Advised against an in-house solution due to complexity and cost, choosing a strategic Software as a Service (SaaS) model from Softchoice's cloud offerings. The shift to SaaS reduced overhead expenses by 65% and recurring costs by 50%, as there was no on-site equipment to manage and maintain, ensuring a significantly higher ROI.

As an Independent IT Contractor, consistently provided high-quality IT service and support to diverse commercial and residential clients. Meticulously addressed client-defined topics, ensuring alignment with specific needs and budget constraints.Reevaluated client desktop systems hardware selection establishing a selection criteria. thorough assessment, weighing budget constraints, application requirements, and latency costs. The strategic recommendations implemented exceeded client objectives, culminating in a cost savings of 20%.Proposed a standardized Mobile Device Selection Process for contract renewals. Evaluated infrastructure, recommended optimal choices, and emphasized device retention or upgrades. Achieved a notable 35% reduction in management overhead.

I facilitated the seamless operation of both the Support App Development Team. This involved ensuring the efficient transfer and utilization of information, contributing to the collaborative, and streamlined functioning of both teams. Reported directly to the President/CEO, managed daily operations involving client engagement, staff oversight, workload balancing, project management, and ensuring fulfillment of Service Level Agreements. Contributed to organizational efficiency and success..

Reporting to the Chief Financial Officer I was responsible for the company’s infrastructure. As as the adoption of cost effective technological solution. Utilizing my knowledge and experience I was also involved in the development of business processes that follow ITIL, ISO and Lean philosophies; as well as positioning technological solutions that would augment those processes while ensuring productivity.AccomplishmentsInitiated the upgrade of the UPS system with new APC unit.Once senior management was sold on the issue with the current unit no longer functioning, and being inadequate for the current and future equipment power loads, our Softchoice rep was contacted and supplied a detailed list of requirements. Along with his recommendation an APC Smart-UPS 5000VA and APC Smart-UPS 3000VA were ordered and installed.Spearheaded the relocation of all Com’s room equipment to a full 48U Rack.After meeting with senior management and explaining that with additional equipment the current 24U rack would no longer suffice and there was no room for an additional rack. Our rep from Softchoice was asked for pricing on a 48U rack from APC.Upgrade of the existing disaster recovery system.Contacted our Softchoice representative, who worked with us on a suitable recommendation. Symantec Backup exec with real-time backup along with Support for exchange, and SQL.Steered the upgrade of several Microsoft products for the Administration department.Our Softchoice rep advised us of the E.L.M Service which would ensure proper license compliance for Windows Vista, MS Server 2003, MS office 2003 as well as SQL 2003 and Exchange.

Reporting to the Director of IT, My primary objective was to implement and maintain a corporate Intranet to address the company’s current and future needs. Furthermore when required I would provide 2nd/3rd level support by aiding technicians in resolving advanced Microsoft Office calls.AccomplishmentsSuccessfully implemented time saving measures for technicians taking calls.By creating macros for common call issues such as password resets, enabling and disabling of accounts etc. call wait times were reduced by 33%Developed several client account reporting tools for tracking performance metrics.Using Crystal reports senior management were able to review current performance stats, profitability, growth as well as business segments that needed to improve.Additional reports were used to track new account service sales to the US, which incorporated a function that allowed the Employee generating the report to input a dollar exchange rateEstablished a proactive follow up matrix for technicians.To bolster customer confidence and raise the level of customer service, a Follow up matrix was developed. The guide aided technicians in initiating regular follow ups with their liaison, and proving a detailed list of topics to address. Customer satisfaction improved by 80%

Reporting to the Senior Technical Manager; as a member of the Senior Team I was responsible for the support of the first and second levels of Trouble Shooting for all employees based in North America. I was also part of many site rollouts projects across North America, Technical documentation, as well as Employee training.AccomplishmentsInitiated the PDA/Handheld Adoption initiative.Researching the current devices in the market by HP, Compaq, Palm, Handspring, and Sony. Test units were acquired and evaluated; documentation was then provided to technical staff to aid employees in who were in the market for a corporate approved PDA.Lead technology evaluator.Working with Hardware vendors and Solutions Providers; demo units from Dell, HP, Gateway, IBM, Toshiba units were supplied. Co Developed a corporate criteria as part of the evaluation process which required becoming deeply familiar with the all aspects of the devices.

Reporting to the IT Manager I was responsible for managing and maintaining the communications systems, performing hardware/software upgrades and installations as well as provide technical assistance to all Employees. I was also involved in strategizing business procedures that focused on utilizing technologies to streamline operations.AccomplishmentsTeam lead in the network migration from Novel 5 to a Windows Active Directory structure. In an effort to upgrade the aging infrastructure, Working with several vendors and solutions providers, extensive research was conducted on current hardware in the market. Potential equipment was evaluated for corporate integration, budgetary compliance and scalability.

Basel, Baselstadt, Ch

Reporting to the Operations Director, I was hired as part of a two-week contract where I was mandated to train several employee’s on the use of Visio. Furthermore I was involved in the collaboration and development of a corporate flowchart based on existing interdepartmental procedures intended to track new products as they move from development to their release on the market.

Reporting to the IT manager I was responsible for maintaining all PC’s and related peripheral devices, system troubleshooting, upgrades to system & Network equipment and development of Corporate IT policies for companywide adoption.AccomplishmentsInitiated the re-cabling and reorganization of the warehouse communications room. Prepared a budget itemizing cost of materials and man-hours, scheduled necessary downtime, worked with departments to ensure minimal disruption. Prepared detailed documentation and floor plans for the affected area, took before and after photos documenting the change.Participated in numerous server deployments, network equipment upgrades as well as on designing topological networking flow charts required for mapping out the equipment lifecycle.