Scot Hookham, Pmp, Csm Email & Phone Number

Castle Rock, Co, Us

Calgary, Alberta, Ca

Monroe, Louisiana , Us

➥ Engage, design, and build process teams to create a one-off process to support the customer with complex service implementation needs which did not currently exist ➥ Successful process development avoids risk of customer outages and service issues causing time and money to repair, salvaging potential strains to business relationships, positive customer experience➥ Streamlining tone-off process vetted in the event future customers experience similar requirements, and lastly provides team respect as an example to thinking outside the box➥ Serve as subject matter expert/single point of contact to customer accounts with mainly high complex product needs➥ Develop and lead plans and manage the implementation of activities for highly complex projects/programs for external/internal customers➥ Repeatedly recognized for top performance and achieved promotional advancement from earlier positions➥ Support large enterprise and government projects to more than 600 sites through engagement, design, building process teams, process development, avoiding risk, positive customer experience, and streamlining processes to name a few➥ Manage $10K monthly of new services as Lead Project Manager implementing services to over 600 locations by managing all teams in the product lifecycle from sales to operations

Monroe, Louisiana , Us

➥ Trained and led team of 10 product specialist customer service managers creating an efficient team environment➥ Developed process SOPs and user guides focusing on the Top 3 Security products (ANS/ATI/DDoS), held funnel calls and mentorship programs ➥ Resolved fundamental break down in the process and implementation of security products ➥ Managed several Proof of Concept (PoC)s and Emergency implementations that led to closing huge deals and wins for the company

Monroe, Louisiana , Us

➥ Entrusted by global aircraft assembly and systems provider with the migration of integrated global MPLS and IP Security platform; project initially marred with product, process, and resource gaps, leading to customer concerns and complex solution timeline; below reflects direct implementationo Gathered stakeholders, engaged senior leadership to ensure visibility, worked with customer to integrate 3rd party vendor's solution which ensured seamless platform migrationo Govern large project with poor project plan and project kickoff callo Reviewed customer requirements/expectations/timeline requested to develop/provision/deploy/install/activate serviceso Rebuilt Project Plan after reviewing lengthy SLAs to support a Global solutiono Collaborated with Sales to requote/redesign services to match customer requirements and timelineo Processed all orders and assisted circuit design and service build teams (Provisioning Phase)o Worked with 50+ vendors globally to install primary Layer 1 services to carry all company services (Layer 2/3)o Supported Phased activation plan (Hub & Spoke sites)➥ Successful completion reflected completely satisfied customer with the experience and knowledge depth, and now consider Level 3 a trusted business partner; Project generated >$1,000,000 MRC services across a 5–7-year timeline with opportunities to upgrade service quickly and add more services throughout the term

Monroe, Louisiana , Us

Monroe, Louisiana , Us

Houston, Texas, Us

➥ Support activities related to the design, construction, testing, implementation, and optimization of identity and access management solutions that enable and support business, engineering, and manufacturing functions for General Motors➥ Oversee and conduct infrastructure solution implementations, upgrades, and enhancements reviews➥ Maintain security, integrity, and business continuity controls and documents➥ Develop and enhance knowledge on emerging tools, techniques, and technologies

➥ Oversee the entire student organization that is composed of over 45 members and executive board. ➥ Organize academic, social and professional events/presentations for students to help develop personal and professional relationships with people related to the telecommunications industry.➥ Held meetings for E-board and general membership as well as review all activities for the student organization