Eric Clark Email & Phone Number

Watford, United Kingdom

• Use Remedy application to plan, review, survey and approve changes.• Physical install and racking of Servers, Network switches and cabling copper and fiber to the Clients Core network• Undertake quality assurance checks for changes implemented by other teams.• Liaise with DC site owners to plan IMAC (Installs, Moves and Changes) activities.• Assist with design and review of planned installations that are in line with the company standards and meet operational principles.• Support application streams to migrate/ deploy solutions.• Undertake IMAC activities on behalf of Client teams or 3rd party vendors.• Provide 24/7/365 on-site support for troubleshooting issues with deployed equipments.

Watford, United Kingdom

Lloyds Wholesale Markets, Treasury & Trading AccountEncompassing network support, installation.My role’s primary focus is to provide -• Day to day support for the Lloyds Client kit• To consider capacity management on-site and work on projects to ensure that both customer and internal infrastructure is fit for purpose and has room for growth• Provide first line Troubleshooting support• Physical install and racking of Servers, Network switches and cabling copper and fiber to the Clients Core network• Asset recording using the DXC in-house DOMS system to accurately record all DataCenter content.

Uxbridge

Infrastructure Engineer My role’s primary focus is to provide -• Day to day support for customer and (after transition) HP internal networks.• To be on the out of hours support (on-call) Rota• To work with the South west datacentre team to ensure that best practice is shared between Mitcheldean and Stockley datacenters• To work with the Global Network Engineering documentation resource to ensure that the Stockley Park environment is properly documented to an agreed GNE standard• To consider capacity management on-site and work on projects to ensure that both customer and internal infrastructure is fit for purpose and has room for growthThrough the above role I have gained experience using the Cisco Catalyst 6500, 5500, 4k & 29k ranges, • Experience with testing, installing and commissioning large Cisco LANs in a Datacentre & Campus environment• Basic Cisco LAN configuration and troubleshooting• Participation in technical discussions with suppliers and other teams• Gained a good working knowledge of the TCP/IP protocol suite and exposure to common routing protocols such as RIP, BGP, EIGRP• Understanding of structured cabling• Cisco Wireless LANs configuration and support• Cisco Voice over IP implementation experience• Network support, installation and commissioning in both operational and project environment• Producing test and implementation plans• Network/Operational Management for services provided by multiple third party suppliers (C&W, BT, MCI, Siemens, Energis, EDS)• Liaison with multiple third party vendors • Change Control • Second/third line support to Customer and Application Support Team

Uxbridge

EDS (Stockley Park), Deskside Support Engineer Provide 2nd/3rd level support to 1000 clients in a corporate network based on MS Client/Server technology. Headed the team as the Administrator, undertaking responsibility of the day-to-day running of the organization’s IT infrastructure.Clients supported: In-house to Remote Access Service users including ISDN. Gained experience in the following: Windows NT 4.0/2000/2003 Windows 95/98, MS Office 95/97/2000/2003, MS Outlook, MS Exchange, MS Mail, Browsers (Explorer, Netscape), MS Project, MS Access, SAP, Visio, IBM Extra!, Service Centre and other additional mainframe applications. Exposure to DHCP, WINS, DNS and TCP/IP. Carried out backups and restores using Veritas Backup Exec 9.1 Rollout and Configuration of SAP, MS Exchange and MS Outlook 98/2000/2003. General NT Administration of large multiple master domain. Gained an excellent insight into support within a global IT services environment.Project Work• Projects included Y2K upgrades on NT4 and Exchange Compaq Proliant servers, and applying Service Pack 4 upgrades on NT4 servers• Rollout of new sites e.g Base config of Cisco 3548 switches, upgrade of Firmware Images on Cat 5000 series Switches, racking testing switches and servers prior to Clients occupying site • WLAN – Responsible for ordering surveys, ordering and configuration of Cisco 1200 series hardware to over 20 sites in UK and on-going support of hardware/configuration changes