Eric Clifton Email & Phone Number

Austin, Texas Area

• Assists store manager in managing teams responsible for $8.5M+ in sales per year, roughly 60% of total sales of all Bicycle Sport Shop locations• Oversees 5 – 12 sales team members per day in store • Creates and implements new services to improve store profitability, such as developing curriculum for suspension setup and tuning classes• Acts as lead instructor and ride leader for suspension setup and tuning classes• Trains new sales employees on standard operating procedures and effective sales techniques• Ensures all departments are operating efficiently and effectively with each other• Performs opening and closing procedures, including reconciling register and preparing deposits• Implements improvements within inventory management system• Collaborates with store manager and other supervisors to improve sales, boost sales team performance, and create a positive work environment• Executes sales duties, such as greeting, qualifying, and closing customer sales• Resolves issues for sales team members within point of sale system• Tracks cycling industry standards, trends, products, developments, and events• Assists in managing sales team schedule• Resolves escalated issues, such as discounts, warranties, returns, and any other high-level customer service matters• Leads daily pre-shift meetings for staff covering standard operating procedures, new products, and events• Assisted upper management in finish-out, staffing, and opening of new store location in September 2016

Austin, Texas Area

• Greeted and engaged customers to assess their needs, match product, and present product features• Closed customer sales and presented other potential items to enhance buyer’s ride experience• Performed final safety check, accessory installation, bike fit, and delivery for each sale• Managed customer relationships via phone and e-mail communication

San Marcos, Tx

• Accurately filled and delivered medication to each medical unit within hospital• Managed paperwork for federal, state, and hospital records• Resolved nurses’ problems with computer hardware and software• Placed doctors’ orders in appropriate patient records