As a key contributor in a start up company, I fill many roles for QuikrStuff. I am the primary Customer Service representative, handling all incoming calls and emails. I work with the Shipping team to send coordinate repairs, warranties, and returns, and fill in for the position when necessary. I am the primary content contributor for website, blog, and social media content. This ranges from photo and video work focused on products, to lifestyle and interview work. I also help the assembly… Show more As a key contributor in a start up company, I fill many roles for QuikrStuff. I am the primary Customer Service representative, handling all incoming calls and emails. I work with the Shipping team to send coordinate repairs, warranties, and returns, and fill in for the position when necessary. I am the primary content contributor for website, blog, and social media content. This ranges from photo and video work focused on products, to lifestyle and interview work. I also help the assembly team, managing our order queue, and assembling racks alongside our other talented technicians. Show less

I head up Big Ship, a creative group that provides marketing and media creation specializing in Action Sports brands. We have worked with brands like Commencal and Banshee Bikes, FlyLow Clothing, QuikrStuff bike racks, Seek Outside Tents, and Sans Meal Bars.

Handling incoming Customer Service Calls and Emails. Earned most tickets handled several months of my employment and consistently scored highly on reviews. Utilized ZenDesk software to handle tickets, and consistently handled up to 14 tickets and hour.

As a Retail Department Sales Manager, you are a key member of the retail store management team. You will be a critical manager in the store coaching, developing, and motivating sales teams to impact REI’s organizational goals. You will report to the Store Manager, manage a team of retail staff to deliver on business goals of sales, memberships, and service. You will spend most of your time as an energetic, visible manager, motivating, directing, and coaching hourly staff. Specific… Show more As a Retail Department Sales Manager, you are a key member of the retail store management team. You will be a critical manager in the store coaching, developing, and motivating sales teams to impact REI’s organizational goals. You will report to the Store Manager, manage a team of retail staff to deliver on business goals of sales, memberships, and service. You will spend most of your time as an energetic, visible manager, motivating, directing, and coaching hourly staff. Specific responsibilities include:Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and serviceDirects the execution of our core standards and overall visual direction to maximize salesBuilds agile, service-focused teams to deliver on the evolving expectations of our customersDrives sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitementDelivers motivational experiences for our members and customers through effective execution of outdoor programs and outreachAligns with company direction and communicates critical company strategies and changes to teams as neededRecognizes and rewards team members to deepen engagement and cultivate teamworkProvides dynamic and regular customer-focused feedback and engages in two-way dialogueRecruits and develops diverse managers from within and outside the organization.Ensure execution of all visual merchandising standards Show less

As a Sales Lead at REI, you are the face of the company and interact with REI Members and Customers every day. You are looked up to as a bank of knowledge on all outdoor equipment and services.Drives sales through all channels by improving selling behaviors. Capitalizes on all promotional events through successful event execution.Demonstrates sound interest and credible expertise in our product assortment; translates this knowledge into value for our customers. Guides Retail… Show more As a Sales Lead at REI, you are the face of the company and interact with REI Members and Customers every day. You are looked up to as a bank of knowledge on all outdoor equipment and services.Drives sales through all channels by improving selling behaviors. Capitalizes on all promotional events through successful event execution.Demonstrates sound interest and credible expertise in our product assortment; translates this knowledge into value for our customers. Guides Retail Sales Specialists to do the same.Promotes REI’s membership and converts non-members to members. Helps guide Retail Sales Specialists to do the same.Prepares the store: stocks and coordinates daily stocking process, handles merchandise, executes visual directions, and ensures a compelling presentation. Partners with Visual Merchandising Point Person (VMPP) to ensure visual pleasant presentation.Adapts presentation based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.).Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levels.Delivers inspirational experiences for our members and customers through effective promotion of outdoor programs and outreach.Trains and mentors new staff, provides direction to peers as necessary, coordinates service delivery, and task execution.Shares feedback with Retail Sales Managers about staffing and scheduling needs.Demonstrates initiative and productivity and serves as a role model for Retail Sales Specialists.Supports and partners with Retail Sales Managers through department communication of goals, daily expectations, task assignments, and feedback. Show less