Eric Cotter Email & Phone Number

Canton, Massachusetts, United States

Waltham, Massachusetts, United States

Responsible for providing design, implementation and operational support to our customer base utilizing advanced networking and security technologies. Articulated the business and technical value of the solutions, perform demos, and proof of concepts. Designed and deployed technology utilizing reference architecture and industry best practices. Led deployment and support for solutions that can be new, integrated with legacy systems, or upgrades of current systems with minor supervision. Worked in a dynamic team environment following project methodologies and deliverables as outlined by the Statement of Work. Assisted and mentor other team members with deployment or best practices. Ensured customer satisfaction.Traditional Product Portfolio for Deployments: Advanced deployments of Cisco Catalyst Switching Platforms (Catalyst Family) Advanced deployments of Cisco Nexus Switching Platforms (Nexus Family) Advanced deployments of Cisco Routing (ISR/ASR/SD-WAN) Cisco Meraki Solutions (MX, MS, MR) Cisco Controller-Based Wireless Solutions (WLC) Cloud Based Security (Duo, Umbrella, AMP for EndPoint) Next-generation Firewalls (ASA, FTD, FortiGate, Palo Alto Strata) Cisco Identity Services Engine (ISE)

Greater Boston Area

Waltham, Ma

Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. We deliver two business outcomes: the performance, availability, and security of critical applications and infrastructure, across the hybrid cloud; and effective communication and collaboration solutions that enable organizations to provide an optimal end-user experience and ensure corporate-wide adoption. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed solutions from leading manufacturers and cloud providers in order to provide the most comprehensive solutions that work seamlessly together.

Greater Boston Area

 Trained and mentored new and junior EMTs in the procedures and responsibilities of the field. Extensive patient and client interaction. Documented progress of trainees while presenting classes and instructional material.

Jacksonville, North Carolina Area

 Inspected, supervised, and maintained work on multi-million dollar aircraft to ensure safe flight operation in a dynamic and high-stress environment. Evaluated prototype equipment and weapon systems, documenting findings in reports. Became Subject Matter Expert for the Defensive Weapon System designed for the MV-22 at VMX-22, working directly with engineers to troubleshoot problems and implement changes. Prepared and presented required training modules to more than 50 students Utilized and programmed Excel to develop complex training schedules while maintaining flight records for 30 aircrew personnel. Awarded two Achievement Medals and six citations for exceptional performance.

Greater Boston Area

 Provided written and oral feedback as liaison between clients and programmers while troubleshooting software issues and finding customized solutions for problems. Worked with clients through remote and on-site visits to build software to meet organizational needs. Documented and tracked bug reports and change requests through tiered, proprietary system. Developed tutorials and conducted training for clients, providing support for creating policies and procedures to best fit desired systems and processes. Learned proprietary software as appropriate to become the in-house expert on latest software suite. Managed the Product Resource webpage for the Physician Care Module’s Implementation team within a proprietary Content Management System, using basic HTML for formatting

Greater Boston Area

 Developed actuarial calculations for retirement and pension plans for a variety of companies.

Master Of Science (M.S.), Computer And Information Systems Security/Information Assurance

Master Of Science (Ms), Information Technology, 4.0

Core Technologies – broad introduction to information technology covering hardware, software, and basic IT concepts. Advanced IT – more.

Bachelor Of Arts (B.A.), Mathematics

Activities and Societies: Rugby, FencingMajored in Mathematics, minor in Biology.