Callcenter Technology Consultant
Current2000-2004, I worked in the server & network environment specifically in the London KY site. From 2004-2011, primary scope was designing, implementing and supporting dialer infrastructure. In 2012, that scope changed from dialer only, to include ACD, SIP Trunking for inbound, and outbound, IVR/VRU, Soft-phone, Inbound management,