I am responsible for leading, developing and overseeing an aligned strategy across all digital member touchpoints that not only enhances the member experience, but also serves as a key driver for Kitsap Credit Union's continued growth. In this role I am proud to lead a talented cross-functional team of internal colleagues as well as world class external partners in delivering solutions that truly "Power Life's Opportunities."

TechMgmt Advisory Services, LLC is an Information Technology Management and Advisory firm offering Senior Executives, CIO's, Business Leaders and their Teams: Access to Financial Services leadership expertise & experience; A broad spectrum of knowledge on global technology, operations, organizational transformations, mergers and acquisitions; Advise on new & emerging technology implications such as: AI, machine learning, data-driven decision management & cyber-security

C-Level assignment responsible for developing a new Target Operating Model for the UK’s number one Wealth Management firm, including: the launch of a new Company-wide strategy; a refreshed Executive Committee governance structure and a future-proofed technology strategy to accelerate the pace of change to provide a greater alignment to business objectives & a better service for 1.2M customer base.

Lead the company's Global Financial Services Vertical Industry; including strategy, sales & go-to-market approach; driving c.24% of total company revenue across a client base of over 450 financial services institutions worldwide - growing Commercial & Retail Banking segment by 6% year on year.Responsible for Strategic Partner Management, Investor & Analyst Engagement, Cultivation of FinTech Relationships, Technical Eco-System & Reference Blue Print Design, incorporating latest trends… Show more Lead the company's Global Financial Services Vertical Industry; including strategy, sales & go-to-market approach; driving c.24% of total company revenue across a client base of over 450 financial services institutions worldwide - growing Commercial & Retail Banking segment by 6% year on year.Responsible for Strategic Partner Management, Investor & Analyst Engagement, Cultivation of FinTech Relationships, Technical Eco-System & Reference Blue Print Design, incorporating latest trends in AI, Cloud Management, Cybersecurity & IOT Services – to future proof all client solutions.Launched a global omni-channel digital banking product, Elevate, in 2017 – generating over $185M in qualified pipeline opportunities within 12 months of launch. Show less

Camric Limited (Ltd). specialised in providing effective world class advisory services, operational leadership solutions and delivery of core strategic initiatives.

Drove simplification to deliver seamless customer experience for 16.5M customers – across all channels (digital, branch & contact centres).Established an enterprise-wide IOT strategy (e.g. tablet & phone) for all sales associates (c. 5000 FTE), across all brands: RBS, NatWest, Ulster Bank.Led the first UK implementation of the iOS “touch” capability for account authentication & accessImproved digital adoption rates by 20% & increased Net Promoter Score by 33 points - across all… Show more Drove simplification to deliver seamless customer experience for 16.5M customers – across all channels (digital, branch & contact centres).Established an enterprise-wide IOT strategy (e.g. tablet & phone) for all sales associates (c. 5000 FTE), across all brands: RBS, NatWest, Ulster Bank.Led the first UK implementation of the iOS “touch” capability for account authentication & accessImproved digital adoption rates by 20% & increased Net Promoter Score by 33 points - across all customers Show less

Responsible for development of the £55M multi-channel strategic initiative portfolio for the UK Customer Network Distribution serving 14M customers through our retail banking branch network, telephony contact centers and digital channels.

Responsible for driving transformation for 14M retail households and 35K FTE across Global Retail & Commercial business channels including: 1,733 Branches, Premier Banking and Barclays Financial Planning.

Integration Director for Barclays Bank Plc £226M acquisition of Standard Life Bank, Plc.