Eric Crane Email & Phone Number

Plainville, Ct, Us

Plainville, Ct, Us

Plainville, Ct, Us

Continue current responsibilities as the Sr. Network Administrator.Manage all projects related to software (e.g., SolidWorks, Measure Link, Wrike, etc.) and IT hardware installation, upgrades, changes, and maintenance. Request approval for new software or upgrades submitted in the form of a project charter.Manage the evaluation and selection process, installation, integration and training. Responsible for delivering the IT projects on time, within budget and in scope.Most recent project was NetSuite ERP Implementation which I was a co-project manager. From process selection to board approval to kicking off and finishing the implementation was over 2 years (2018-2020). Currently continuing supporting NetSuite to my employees as well as acting Administrator.

Plainville, Ct, Us

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.Help define IT infrastructure strategy, architecture, and processes.Troubleshoot hardware and software issues related to internal IT.Manage IT Team.

Plainville, Ct, Us

• Responsible for all network (hardware, software, cabling) activity, including administration, design changes, installations, maintenance, monitoring, performance, capacity, security, documentation, etc.• Install all new hardware, systems, and software for networks.• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.• Monitors system performance and implements performance tuning.• Administration of Windows Servers and VMware ESX environments.• Active Directory, group policy and MS Exchange management• Manage user accounts, permissions, email, anti-virus, anti-spam.• Full spectrum of Desktop support activities. (similar to network tasks above)• Level 1 and Level 2 Help Desk direction and responsibility. (hands-on)• Manage network and corporate system projects as assigned.• Set / assist with desktop and network strategies, policies, standards, and procedures.• Hardware and software evaluations / strategies.• Specialize in certain Mott Specific application software.

Plainville, Ct, Us

Working with general direction supporting all aspects of Mott’s computing environment.Lead role in several general areas of IT Support.Responsibilities include: oversight of all Help Desk related activities, manage ongoing network and desktop activities and functions, and work on general and specific IT projects.Responsible for all network (hardware, software, cabling) activity, including administration, design changes, installations, maintenance, monitoring, performance, capacity, DBAR, security, virus protection, documentation, etc.Considerable project work Quarterly prioritiesTeach and assist all MOTT computing resource users Mentor and train team membersVendor coordination and management Assist in setting Company direction as related to IT Keep informed on IT industry trends and directions as they relate to MOTTSpecialize in certain MOTT specific application software

Plainville, Ct, Us

Desktop Support Specialist responsible for supporting desktop technical requests. Responsible for identifying and investigating issues and then providing accurate resolutions. Provide face-to-face support to end users for hardware and software issues. Troubleshoot hardware issues related to desktop, laptops, printers, and other peripherals.Troubleshoot software issues related to Desktop Operating Systems, Microsoft Office, and other desktop applications.Plan work efforts for Desktop team on projects, including Move/Add/Change Requests, Migrations, Departmental Moves, etc.Troubleshoot network hardware, cabling, wireless. Maintain installations and virus program. Administer Mott’s SPAM program Postini. Partner with co-workers in other departments to drive process improvement efforts.Configure and install new computers using standard software image and packages. Hardware and software research, planning, acquisition, and configuration.Selection and use of tools and practices, which manage desktop configurations, licenses, and inventory.Monitor and troubleshoot the company’s daily and weekly backup tapes using HP Data Protector Manager and Symantec Backup Executive software. Project Management – Lead and involved in Dept and Company projects W7 & Office 10 Rollout Project HP Backup & Storage Hardware upgrade & Wireless Projects Leading the Quarterly Theme Team per Rockefeller HabitsPart of the MS Dynamics AX Gap Analysis Project Team Assess AX implementation to date including lessons learned. Identify key gaps and benefits of AX platform vs. original expectations and current business requirements Recommend go forward AX strategy to address gaps (including timing and resources) that incorporate lessons learned from the implementation MS Dynamics AX 2012 Investigate, resolve and document AX performance issues with Job Registration Responsibility for AX Purchase Order Workflow and AlertsDepartment Budgeting and Capital Projects

Hartford, Connecticut, Us

•responsible for providing first level technical support to all Aetna global employees. Resolve all issues associated with the following technology: Desktop PC, Laptop, related peripheral devices (Blackberry, Smartphones, PDA, Pagers), hard wired and wireless. •Full responsibility for managing and monitoring Aetna Ask SPOC Mailbox. Assist users with technical support through email.oCreated PowerPoint training presentation for coworkers to use as guide. Managed and trained new and current employees on mailbox monitoring. Metrics (response time, resolution rate, customer service rate) all improved dramatically. oSolely responsible for handling, troubleshooting, and resolving heavy ticket volume. oCreated templates for easy communications. Organized folders within mailbox to view unresolved / resolved tickets/emails.oAetna Ask SPOC Mailbox was deemed an excellent source of assistance – ticket volume increased due to excellent response and resolution rate.•SPOC Chat pilot. Assisted with this web based one on one chat messaging to assist all Aetna users. Currently monitoring Chat on a part time basis (2008–Present). •Responsible for technical support for numerous applications and software, security/access questions, internet option changes for different web providers, and network/server issues.•Provided application support team with changes to the Aetna Navigator website.•Provide advanced customer service skills to Aetna clients via telephone, email, IM, and Remote Control/Assistance. Ensure compliance with all security and IT Policies; while meeting all department metrics.•Worked with Team Leads on open projects and trained new employees in all department queues. Projects include upgraded software or new pilot applications.•Responsible for assuming management role during 12-hour, self-managed weekend shifts. Responsible for contacting and coordinating with Network Operations, Data/Mainframe Operations, WAH Providers, and Security.

Master'S Degree, Networking And Communications Management

Bs, Business Administration, Management And Operations