Eric Cruse Email and Phone Number
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Eric Cruse is a Regional Director of IT at Great Wolf Lodge at Great Wolf Lodge. He possess expertise in customer service, team leadership, customer satisfaction, call center, inventory management and 38 more skills.
Great Wolf Lodge
View- Website:
- greatwolf.com
- Employees:
- 2694
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Regional Information Technology DirectorGreat Wolf Lodge Feb 2024 - PresentMason, Ohio, United States
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Information Technology ManagerGreat Wolf Lodge Dec 2019 - Feb 2024Mason, Ohio, United States
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It/Av TechnicianGreat Wolf Lodge Jul 2019 - Dec 2019Mason, Ohioo Set up and break down of AV equipment such as microphones, mixers, cameras, staging, lighting, projectors and computers.o Graphic design of digital signage. o Equipment maintenance and inventoryo Developed processes and procedures for equipment handling and sales. o Staff trainingo Vendor relations and coordination o Coordination of audio-visual upgrades.o End user support for computers, tablets, POS, Digital Signage, and active directory administration.
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Technical Support EngineerTactical It Group May 2018 - Aug 2019Lexington, Kentucky AreaEngineer working within the IT Support department of Tactical IT Group. Responsible for resolving client technical problems. Maintaining documentation of client networks and systems. Advanced network troubleshooting, project management, and providing superior customer service to end-users from a variety of industries. Responsibilities and functions• Creating and maintaining comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)• Assisted with creation of, and adherence to regular scheduled client “Checklists”• Created project plans, design, and implementation solutions.• Level 1 and Level 2 Support for problems identified with systems and network.• Participated in after-hours upgrades, troubleshooting, and/or on-call availability as needed.• Standard system administration duties including server installs, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.• Configured, tested, and maintained LAN equipment and services, including switches, routers, firewalls and VPN.• Assisted with monthly reporting, and recommendations for Managed Services Clients -
Audiovisual TechnicianGreat Wolf Lodge Nov 2016 - May 2018Mason, Oho Set up and break down of AV equipment such as microphones, mixers, cameras, staging, lighting, projectors and computers.o Graphic design of digital signage. o Equipment maintenance and inventoryo Developed processes and procedures for equipment handling and sales. o Staff trainingo Vendor relations and coordination o Coordination of audio-visual upgrades.o End user support for computers, tablets, POS, Digital Signage, and active directory administration.
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Support Center AnalystPomeroy Dec 2015 - Nov 2016Hebron, KentuckyHDI Certified Support Center Analyst for the Global Support Center - CintasProvided end-user support for Cintas Partners, following processes to document and resolve technical issues relating to hardware, software, network, security, user provisioning, or general computer usage through various contract methods. Maintained a 97% Customer satisfaction rating, 95% First Call Resolution, and less than 10% Transfer Rate. Support for PCs and tablets. Support for products such as windows xp, vista, 7 , 8, & 10. iOS device and Mac OS. -
Customer Service RepresentativeTime Warner Cable Jun 2015 - Dec 2015 -
Customer Care Representative IiPacific Pulmonary Services May 2012 - Apr 2013Lexington, Kentucky AreaWorkgroup functions: Inbound & Oubound Oxygen calls, Inbound & Outbound Pharmacy calls, Centralized Paperwork, and M.I.A Team Coordinator -
Customer Care Team LeaderMatch.Com May 2011 - Mar 2012Lexington, Kentucky AreaCoaching, Call Center Supervision, Quality Monitoring.Second tier support for customer concerns. Acting supervisor responsible for managing customer concerns and complaints. Authorized refunds, account management and end user support of the website.
Eric Cruse Skills
Eric Cruse Education Details
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Electronic Media And Technology
Frequently Asked Questions about Eric Cruse
What company does Eric Cruse work for?
Eric Cruse works for Great Wolf Lodge
What is Eric Cruse's role at the current company?
Eric Cruse's current role is Regional Director of IT at Great Wolf Lodge.
What is Eric Cruse's email address?
Eric Cruse's email address is er****@****fin.com
What is Eric Cruse's direct phone number?
Eric Cruse's direct phone number is +151337*****
What schools did Eric Cruse attend?
Eric Cruse attended University Of Cincinnati.
What skills is Eric Cruse known for?
Eric Cruse has skills like Customer Service, Team Leadership, Customer Satisfaction, Call Center, Inventory Management, Customer Retention, Teamwork, Customer Experience, Employee Training, Outlook, Microsoft Word, Microsoft Excel.
Who are Eric Cruse's colleagues?
Eric Cruse's colleagues are Matthew Johnson, Khanyie Fonqwana, Maxwell Guillen, Jeemeng Yang, Peter Penninger, Rachel Moylan, David Lammon.
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