Eric Cunningham Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada Area

• Managed and maintained portfolio of 500 accounts (up to $1M) and developed new sales for accounts $5M+.
• Built and maintained strong relationships with top performers and established account management strategies that leveraged key reporting tools and maximized usage of financing platform, increasing sales.
• Delivered webinars and in-person coaching sessions, ensuring merchants were meeting sale targets.
• Provided monthly and quarterly executive summaries to key merchants, highlighting areas of opportunities.
• Collaborated with internal teams on implementing / delivering digital solution for merchants, facilitating / growing online sales.

Montreal, Quebec, Canada

Supervised team of 25 with 3 directs reports. Oversaw multiple functions, including contracting (RFPs, SLAs, project request, escalations), Procurement, Accounts Payable, Staffing Office, Record Management, Continuity of Business, fleet (41 vehicles), Corporate Policies and Procedures, and quality control. Managed strategic national vendors.

Montreal, Quebec, Canada

• Assisted and supported network of 334 branches across Canada to optimize processes, improve business proficiencies, and increase branch performance. Managed corporate policies and procedures for branch network. Served.
• Developed innovative solutions, enhancing products services and processes.
• Oversaw key vendor relationships across Canada, monitoring and achieving meeting revenue targets.
• Performed special assignments to assist senior management, including securitization (coordinated all imaging requirements; led branch visits with rating agencies), asset sale, change control committee (US and Canada).

630 René-Lévesque West, Suite 1400, Montréal, QC H3B-4Z9

• Supervised team of 14 with 2 direct reports. Managed underwriting, customer service and first level escalations.
• Oversaw branch audit committee to minimize repetitive audit exceptions; helped committee determine root cause of audit exceptions and implement resolutions.
• Leveraged analysis to achieve efficiencies and align operational strategies. o Coordinated and oversaw migration of key support functions from US parent company, including underwriting, customer service, and.
• Managed and coordinated yearly Citigroup internal audit reviews; resolved open correction action plans.
• Assigned as subject matter expert, supporting IT during migration from Maestro to Symphony. Assisted project management team to develop, test, and coordinate rollout strategy, facilitating implementation strategy.

630 René-Lévesque West, Suite 1400, Montreal, QC

• Oversaw and maintained relationship with US parent company to ensure issues or concerns were escalated, investigated, and proper correction action plans were implemented. Reported to President of Fairstone Canada.
• Acted as field liaison for network of 334 branches, optimizing processes, improving business proficiencies, and increasing branch performance.
• Performed special assignments, including:o Monitored trends or analysis that impacted business.o Audited management and compliance requirements for Canada.o Oversaw internal policies before implementation.o Assisted.