Eric Cunningham Email & Phone Number

Ottawa, Ontario, Canada

• Created request for quotations and solicitations of material for industry
• Evaluated bid submissions and proposals against pre-determined evaluation criteria
• Carried out financial and contracting activities within the delegated authority
• Created purchase orders and processed invoices for payment in SAP

Kanata, Ontario, Canada

• Converted planned orders into production orders as an MRP controller in SAP
• Demonstrated ability to identify key product planning issues affecting production
• Assisted in implementing engineering change order requests across multiple platforms
• Developed business specific MRP SAP learning material for future new hires

Ottawa, Ontario, Canada

• Streamlined cashiering duties through the demonstrated ability to handle a variety of customer inquiries: returns, e-business orders, and voiding completed transactions
• Continuously monitored business performance objectives by balancing customer needs while replenishing stock, cashiering, and providing advice on product offerings
• Developed relationships with merchandisers competing for shelf space by gaining insight into products and deciding on beverages that address customer preferences

Ottawa, Ontario, Canada

• Provided customer solutions using financial, technical, and internet infrastructure data
• Served as an intermediary able to handle scheduling, billing discrepancies, and back-office requests to create complex orders able to function while technicians were on-site
• Migrated longstanding customers from copper to fiber services by programming the dynamic makeup of the orders to function according to specific technical requirements
• Handled escalated customer inquiries, technician programming and internal associate phone call requests with utmost integrity, empathy and due diligence

Ottawa, Ontario, Canada

• Managed a wide range of customer service and administrative tasks to resolve customer and business issues quickly and efficiently
• Memorized a variety of specific multi value SKU numbers for accurate ordering
• Maintained timely cashiering duties based off item scans to void ratios

Peterborough, Ontario, Canada

• Maintained sales performance objectives with high levels of customer satisfaction demonstrated by an install success rate averaging %90 over the course of an entire year
• Treated each call in a confidential manner with accuracy, courtesy and efficiency
• Negotiated hundreds of orders and contracts to appease existing and new customer preferences on internet, home phone and TV solutions by providing trustworthy advice
• Scheduled appointment and relevant client information into a central database

Bachelor Of Commerce - Bcom (Honours), E-Supply Chain Management

Advanced Diploma Business Administration, Accounting