• Conducted ~600 transactions & sold over $180 million of real estate• Consistently recognized in the top 5% of Chicago Realtors• Built strong client relationships resulting in tremendous referral network• Developed and managed roadmap for buying, selling and renting properties o Developed strategy to identify & prioritize clients’ requirements & real estate needs o Managed critical timelines to ensure all contingency dates were met• Provided design support by… Show more • Conducted ~600 transactions & sold over $180 million of real estate• Consistently recognized in the top 5% of Chicago Realtors• Built strong client relationships resulting in tremendous referral network• Developed and managed roadmap for buying, selling and renting properties o Developed strategy to identify & prioritize clients’ requirements & real estate needs o Managed critical timelines to ensure all contingency dates were met• Provided design support by recommending repairs/updates & staging options to existing inventory• Researched & analyzed market trends and identified strategies for maximizing results• Managed team of Realtors® to support clients’ real estate needs Show less

Utilization Management Platform Redesign - Led an agile team of 25+ to modernize a client's UM medical oncology clinical decision support system using Appian resulting in over $10m annual savings. The new solution provided business the ability to configure library changes immediately without involving IT, reduced operational costs by eliminating unnecessary process steps and decreasing input end-user input errors, all while enhancing the user experience. Claims Match System Integration… Show more Utilization Management Platform Redesign - Led an agile team of 25+ to modernize a client's UM medical oncology clinical decision support system using Appian resulting in over $10m annual savings. The new solution provided business the ability to configure library changes immediately without involving IT, reduced operational costs by eliminating unnecessary process steps and decreasing input end-user input errors, all while enhancing the user experience. Claims Match System Integration - Led agile implementation of custom application integrating multiple applications to reconcile claims from external clients to prior authorizations and reporting on claim leakage savings. Included developing manual exception processing capabilities with reporting and analytic tools. Show less

In 2023, Inspirant Group was acquired by 10Pearls, a global digital product innovation and software engineering leader, to deliver end-to-end digital transformation services from new product development to business automation and optimization at scale.Joining forces with 10Pearls allows Inspirant Group to leverage the global technology development and engineering scale of 10Pearls to provide a full suite of product development and tech services to our clients. This allows us to expand… Show more In 2023, Inspirant Group was acquired by 10Pearls, a global digital product innovation and software engineering leader, to deliver end-to-end digital transformation services from new product development to business automation and optimization at scale.Joining forces with 10Pearls allows Inspirant Group to leverage the global technology development and engineering scale of 10Pearls to provide a full suite of product development and tech services to our clients. This allows us to expand the technology delivery aspect of our business transformation, process optimization, automation, and learning and development capabilities to support our client’s mission-critical needs. Most importantly, this is a great cultural fit as both of our firms believe in the double bottom-line mission. Show less

Developed first health education & enrollment centers serving Under 65 community during Affordable Care Act (ACA) open enrollment periodso Program results: • Held 600+ mobile events • Created distribution channel for consumers to speak to HCSC licensed producers in person & in Spanish for the first time • Generated over 14,000 engagements, 8,000 leads & 1,600 on-site enrollments • Received over 94% extremely positive consumer feedback • Generated $700k of… Show more Developed first health education & enrollment centers serving Under 65 community during Affordable Care Act (ACA) open enrollment periodso Program results: • Held 600+ mobile events • Created distribution channel for consumers to speak to HCSC licensed producers in person & in Spanish for the first time • Generated over 14,000 engagements, 8,000 leads & 1,600 on-site enrollments • Received over 94% extremely positive consumer feedback • Generated $700k of earned media during 2015 open enrollmento Responsibilities include: recruiting, hiring & training staff (35 direct reports); performance management; event planning & scheduling; program promotion; results tracking & reporting; and vendor managemento Led the design & build-out of: • Three 3,500+ sqft retail centers in IL & TX • Three mobile assistance centers (MACs) in IL & TX • A 35’ recreational vehicle (RV) traveling through southern TXo Designed franchise model options for external brokers based on lessons learned from retail centersBusiness development & account implementation manager responsible for the execution of engagement, education & enrollment programs designed in cooperation with strategic partnerso Programs focused on acquiring/retaining members & identifying cost savings/revenue generating opportunitieso Piloted first IT Incubator innovation project creating a digital platform with curated diabetic products & educational contento Developed Medicare gap closure program aimed at increasing STARs & HEDIS ratings by providing free member screeningso Coordinated implementation tasks across multiple workstreams including IT, marketing, gov't programs, sales, healthcare mgmt, legal, compliance, & broker distributiono Identified & developed ancillary products to complement major medical health planso Researched feasibility of a private label BCBS credit card to generate revenueo Partners included: Target, Walgreens, H-E-B Grocery, Walmart, SoloHealth, CVS and H&R Block Show less

Client Description: Health Care Service Corporation (HCSC) – Retail Marketing Infrastructure: Health Care• Completed a 12 week current & future state assessment documenting 82 people, process & technology gaps for Retail Marketing & Sales• Established retail governance processes for defining roles & responsibilities, establishing a cross-thread leadership team & improving collaboration among delivery teams• Coordinated a lead management & reporting/KPI pilot that included the launch… Show more Client Description: Health Care Service Corporation (HCSC) – Retail Marketing Infrastructure: Health Care• Completed a 12 week current & future state assessment documenting 82 people, process & technology gaps for Retail Marketing & Sales• Established retail governance processes for defining roles & responsibilities, establishing a cross-thread leadership team & improving collaboration among delivery teams• Coordinated a lead management & reporting/KPI pilot that included the launch of a ~900k piece direct mail campaign. Organized a SWAT team to gather daily operational metrics and provide trending & insights to help inform resource needs and improve processes. The pilot resulted in:o Identification of technology & process gaps along with testing & refining new business processeso Reduction in campaign reporting cycle time from 60 days to ~3 weekso Plan synchronization with online sales & call center operationso Production of baseline metrics to measure future campaign effectiveness & operational improvements• Evaluated Gartner and Forrester quadrants & capabilities and tailored a future state conceptual architecture to guide the selection of a lead management technology tool• Developed project plan and analyzed interim lead capture solution options for affinity retail partnerships, educational marketing and local community events. Show less

Management consulting focusing on IT systems integration across all aspects of the development lifecycle in the Health Care and Financial Services industries• Presented to and worked closely with CXOs across multiple organizations• Developed a Pan-European e-banking CRM system utilizing BroadVision and JavaScript o Technical lead for functional specifications for tool used to create/view/modify watch lists and virtual portfolios o Project manager of 12 technical leads of all… Show more Management consulting focusing on IT systems integration across all aspects of the development lifecycle in the Health Care and Financial Services industries• Presented to and worked closely with CXOs across multiple organizations• Developed a Pan-European e-banking CRM system utilizing BroadVision and JavaScript o Technical lead for functional specifications for tool used to create/view/modify watch lists and virtual portfolios o Project manager of 12 technical leads of all web projects (14) scheduled for second release of the system o Created & conducted user acceptance test scripts, prioritized incidents & communicated issues teams• Conducted business requirements and design sessions for the implementation of a large, complex membership accounting system o Coordinated integration, system and user acceptance testing efforts o Provided “go-live” support for multiple implementation through change management team• Project manager of architecture design team for Enterprise Master Person Index project o Created architecture, programming and user documentation for business critical systems• Managed process of transferring software licenses from over 75 vendors to divested business unit• Project management technical lead engaged to strengthen treasury operations• Tracked billing/invoicing and managed actual vs. expected fees, expenses & revenues for multiple projects• Developed training approach and strategy for implementation of a lab accreditation program• Analyzed potential clearing systems & components to purchase/enhance current clearing system• Created architecture diagrams for the current & target states and alternative migration strategies Show less