Eric Dahlgren Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Burlington, Ontario, Canada

- Transitioned our OEM accounts to a new product line providing them with 10% in savings and a reduction of delivery time by 40%.- Developed a tracking method for project-related tasks with the CRM which provided visibility to the ownership and allowed KPIs to be established for the design team- Conducted a meeting between the client and specifying engineer which resulted in the client purchasing a more expensive but better-performing product. This resulted in an increase to our budget of over $200000 for the project.

Burlington, Ontario, Canada

- Collaborated with our vendor to eliminate the need for copper plating of riser clamps and switch to an epoxy coating saving us 50% in finishing costs- Coordinated with project managers to only use brand names for fasteners and building materials only when specified by the customer or if required for performance factors. This allowed us to streamline vendor sources, share parts across projects, reduce delivery times by 30% and cost savings by 35%- Established a standard to respond to all external requests for materials within 24 hours of receipt of the inquiry which directly increased customer satisfaction levels and a 20% increase in sales.

Burlington, Ontario, Canada

- Deployed a company-wide CRM which integrated the sales, engineering and logistics processes which reduced shipping errors by 60% and increased sales by 40%- Transitioned the finance department to a new finance and purchasing system and developed work processes to integrate the new system with the CRM. This reduced the number of errors in production by 30% and also removed the duplicate product entries in the inventory database.- Provided company-wide user training on the CRM and new finance system and developed custom user guides

San Antonio, Texas Metropolitan Area

Various