Eric Dela Cruz Email & Phone Number

St Paul, Minnesota, United States

Greater Minneapolis-St. Paul Area

Burnsville, Mn

Documented business processes for start-up e-commerce business, both at a project and enterprise level.Provided BA and PM support for various functional enhancement projects to e-commerce platform:- Generated flow diagrams to illustrate end-to-end business process of front-end customer order intake and back-end order fulfillment. Distributed diagrams to management and executive leadership for employee training.- Executed project management tasks, including facilitation of scrum, updating of developer task lists, and providing status reports- Executed QA tasks, including development and execution of test scenarios/test cases- Coordinated UAT activities with business users and managed issue tracking logs

Responsible for leading discovery, requirements gathering, and user testing activities for key enterprise-level projects. Also tasked with identifying opportunities for process improvement throughout the organization.Led initiative to streamline and automate invoice processing in Accounts Payable. Conducted interviews with various members of Finance team from AP Specialists up through the Corporate Controller to establish business context and current state of processes. Generated process flow diagrams to illustrate various current state inefficiencies. Proposed solution to automate invoice processing through integration with Lawson AP software, and reduce/eliminate manual processing of invoices. Generated requirements documentation, collaborated with project manager and business users during implementation/integration and testing activities, ensuring timeliness of project completion.Executed discovery and requirements elicitation/documentation for enterprise-level compliance project. Met with business leadership from impacted departments (Merchandising and Distribution) to define project scope and preliminary design considerations. Developed flow diagrams illustrating future state processes for warehouse operations (both inbound and outbound), in support of business requirements. Wrote test case scenarios and delivered to the business for execution of UAT.Developed training documentation for business users in support of both enterprise (ERP) and website project releases. Collaborated with business and IT project sponsors to ensure accuracy and clarity of content for familiarizing business users with changes to system interfaces and business processes.

Providing operational support for several business critical Sales and Marketing applications• Lead and manage support resources, both onshore and offshore• Perform project management role for system enhancements (change requests), following organizational SDLC processes and utilizing both waterfall and agile methodologies• Regular interaction with business users (of various levels) as relevant for requirements gathering, testing activities (UAT), and run support communication.Managing run support for global corporate website (BostonScientific.com)• Collaborating with on shore and offshore support team members to ensure prompt resolution of website-related issues within expected service level agreements (SLA).• Facilitating weekly review of open system change requests (SCRs) with the business; prioritizing SCRs for production support releases and identifying value-add SCRs as part of the prioritization process.• Maintaining working relationship with business partners through a weekly ticket status meeting. Leading and leveraging the weekly status meetings for management and prioritization of SCRs.Test coordination activities - Salesforce.com (SFDC) implementation for Neuromodulation division• Led efforts around test script creation, including consolidation of over 250 test cases into a single test script, coordination among team of resources.• Managed defect metrics for both SFDC and related end-to-end systems: Developed process for rapid generation of daily defect metrics reports as required for visibility to SFDC business stakeholders and senior IS leadership; required consolidation of data from two separate defect tracking systems into a single, cohesive report.• Facilitated daily triage board for end-to-end system defects, identifying defect owners, prioritization of critical issues, and setting of expected resolution dates.

• Responsible for overseeing all technology initiatives for the Study Abroad programs• Site manager of StudioAbroad, a web-based student information system, overseeing all aspects of the implementation including process development, content development and maintenance, and resource management.• Designer and author of Access and Cognos-based SQL reports for both internal and external users of study abroad information. • Web manager and developer for study abroad website, providing oversight for all content management and adherence to department styleguide. • Administrator and programming resource for 25,000+ record MS Access/Oracle/Banner database of student study abroad information.

Project manager and web development resource for “Teltech.com" web-based research portal. Responsible for supervising redesign of portal architecture to simplify maintenance, and increase scalability and ease of client customization. Led team of web developers and DBA staff during redesign phase. Facilitated high-level portal design and review sessions with internal business and marketing staff. Supervised rollout and launch of Teltech.com 2.0. Responsible for ongoing Teltech.com customization, enhancement, and maintenance. Served as primary Teltech.com technical resource for business development staff, post-sales customer support, and external client contacts. Involved in client pre-sales needs gathering, scoping, cost-estimates, project plan creation. Continued to serve as a web development resource while managing the customization and deployment of seven client-customized versions of Teltech.com. Led Teltech.com development team in building e-commerce/transactional-based enhancement for portal. Contributed to design of credit card authorization and validation system for Teltech.com.

Web development resource for launching and maintenance of numerous Fortune 500 company websites. Responsible for implementation and testing of website functionality (both front-end and back end) based on design approved by project manager and business users. Facilitated user acceptance testing with business users prior to release of website functionality to production environment.

Lead programmer for Brooks/Cole Publishing “Discover Chemistry” website. Responsible for programming and implementation of enhancements in addition to site testing. Developed “Nutrition Resource Center” website for Wadsworth Publishing Company. Oversaw implementation of website and facilitated process for content data prep and deployment on website test and production environments. Also oversaw cross-platform implementation of CD-ROM based content on website.

Served as Technical Leader for production of three large-scale Macintosh/Windows interactive CD-ROM products for the West College and School Division. In addition to development responsibilities, supervised and coordinated efforts of programming team and graphic artists, facilitated direct interaction with project leaders and subject matter experts, supervised product testing and revision cycles, assembled and produced final CD-ROM pre-master. For Nutrition Interactive, took over project management responsibilities for duration of software development life cycle.

Master’S Degree, Software Systems

Bachelor'S Degree, Quantitative Methods And Computer Science

Activities and Societies: Omicron Delta Kappa, CampusScope (student video production)

Education record