Operations Manager• Responsible for providing quality and efficient customer service to customers/ attend to escalated calls • Consulted with operations management on efficiency and readiness• Daily management of a team of up to 21 employees• Daily payroll approval and attendance tracking/ADP systems• Meet daily deadlines to Associate Director and Upper Management• Coach and develop CSR’s daily/ Provide Team Metrics reports daily• Interview new candidates for… Show more Operations Manager• Responsible for providing quality and efficient customer service to customers/ attend to escalated calls • Consulted with operations management on efficiency and readiness• Daily management of a team of up to 21 employees• Daily payroll approval and attendance tracking/ADP systems• Meet daily deadlines to Associate Director and Upper Management• Coach and develop CSR’s daily/ Provide Team Metrics reports daily• Interview new candidates for employment• Command Center duties to include monitoring of 800+ employees Show less

2007-2008 Lucas Group Atlanta, Ga.National Account Executive/ Military transition Division• Research data relevant to sourcing potential clients• Consulted national accounts on recruiting solutions• Make direct, proactive contact with Corporate clients• Coordinate corporate client attendance at Military Hiring Conferences• Negotiate compensation agreements with potential clients• Secure Executive and Technical job orders• Prepare and deliver briefings on… Show more 2007-2008 Lucas Group Atlanta, Ga.National Account Executive/ Military transition Division• Research data relevant to sourcing potential clients• Consulted national accounts on recruiting solutions• Make direct, proactive contact with Corporate clients• Coordinate corporate client attendance at Military Hiring Conferences• Negotiate compensation agreements with potential clients• Secure Executive and Technical job orders• Prepare and deliver briefings on corporations to candidates• Develop lasting business relationships with Hiring Managers Show less

1998-2007 Creighton Svc. Waterloo, Ia. Manager• Maintained quality assurance.• Assisted in training of new employees.• On site team leader

2003–2004 Yellow book USA Cedar Rapids, Ia.Account Executive• Responsible for placing new advertisers in the phone directory.• Sold cover ads first 90 days of employment.• Retained a 80% retention rate during employment• Consulted national businesses on advertising efficiency

2002-2003 Wireless Retail Cedar Rapids, Ia.Regional Manager• Responsible for maintaining and increasing wireless activations.• Consulted with regional businesses on wireless solutions• Responsible for store inventory and proper closing.• Implemented training for new hires and conducted mandatory training.

2001-2002 Combined Insurance Waterloo, Ia.Insurance Agent• Write new health insurance policies.• Retain and increase coverage of current clients.• Serviced greater Waterloo and Cedar Rapids area.

1995-1998 US Navy Norfolk, Va.Aviation Ordnance• Responsible for aircraft weapons.• Issuing and receiving of weapon support equipment.