Eric Dexter

Eric Dexter Email and Phone Number

SVP IT Systems Engineering at PennyMac Loan Services, LLC at PennyMac Loan Services, LLC @ PENNYMAC
westlake village, california, united states
Eric Dexter's Location
Los Angeles, California, United States, United States
Eric Dexter's Contact Details
About Eric Dexter

Eric Dexter is a SVP IT Systems Engineering at PennyMac Loan Services, LLC at PennyMac Loan Services, LLC at PENNYMAC. He possess expertise in information technology, infrastructure, it service management, management, vendor management and 37 more skills. Colleagues describe him as "I’ve had the pleasure to work under Eric Dexter as he was my hiring manager. Under his guidance, there was much to learn, in the ways of how to interact within different departments, lessons which have served me quite well. There are situations where you need to make quick turns, and work at a pace that most would not, and there are times as he reminded me, that a corporation does make turns, just very slow ones, but when they do, they can change the gravity of things. Eric’s door was always open, always made time in his super busy schedule for the tidbits of knowledge that he was more than willing to share. As long as you were willing to hear his suggestions, the lessons and understandings were all there for one to grasp. Our industry isn’t an easy one and not everyone is cut out to work in it, however Eric is more than cut out for it, and he’s always willing to provide tools of the trade to help others in the process of it. Everyone’s job once you get to the top is to send the elevator back down, to help others and Eric Dexter has sent that car down more than his fair share. If it wasn’t for him, I’d not be where I am today, and for that, I am appreciative." and "Eric stands head and shoulders above the many service management leaders I've worked with over the course of my my career implementing software solutions. He gets 'it', that essential crossing point between the technology, the process and the practice of supporting your customers as they need to be supported. As an leader his intensity and the effort that he puts in inspires his team and those around him and his expertise is an invaluable addition to any service management initiative."

Eric Dexter's Current Company Details
PENNYMAC

Pennymac

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SVP IT Systems Engineering at PennyMac Loan Services, LLC at PennyMac Loan Services, LLC
westlake village, california, united states
Website:
pennymacusa.com
Employees:
3370
Eric Dexter Work Experience Details
  • Pennymac
    Svp It Systems Engineering
    Pennymac Sep 2024 - Present
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  • Pennymac
    Fvp It Systems Engineering At Pennymac Loan Services, Llc
    Pennymac Feb 2023 - Present
    Agoura Hills, California, United States
    - Integral in sustaining business operations during a mass-work-from-home initiative in 2020- Externalized our workforce by establishing VMC and Remote access for all employees.- Migrated from on-premise VMware VDI environment to VMC on AWS- VDI Environment which allowed both horizontal, and vertical growth to support increased hiring during key periods of growth within the company - Upwards of 10,000 concurrent VDI sessions at highest level.- Transitioned to ephemeral VDI solution that reduced operational overhead for management, patching, troubleshooting, and general uplifts with reduced failure rates on persistent VM’s, and reduced helpdesk tickets.- Implemented enterprise-wide Mobile Device Management platform (Workspace One)- Drive Standards from a hardware and baseline (SOE) - VDI, Laptops, Desktops- Created an aggressive framework to allow speedy security patching to yield improved compliance deployment and capabilities- Automated desktop patching, and automated the process - yielded 40% increased compliance across all desktop assets.- Managed key vendors, and many other smaller vendor relationships. - Implemented optimized workflows for day-to-day activities and automated repeatable tasks via various scripting and automation tools.- Work with key leaders in the organization to develop solutions that are aligned to key strategies and deliverables.- Established technology projections for key decisions, contract negotiations, and capacity planning- Managed software distribution and licensing- Migrated our enterprise backup platform from on-prem to operate in AWS- Focused on enabling our organization even outside of my direct reports via mentoring, and providing general guidance for growth and success- Enabled direct reports to easily provide operations support to internal technical staff, improve interoperability with internal groups within IT and external of IT.- Encouraged an environment of curiosity, growth, and collaboration
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  • Pennymac Loan Services, Llc
    Vp It Systems Engineering At Pennymac Loan Services, Llc
    Pennymac Loan Services, Llc Aug 2019 - Present
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  • Pennymac Loan Services, Llc
    Vp It Service Desk & It Asset Management
    Pennymac Loan Services, Llc Mar 2017 - Present
    Agoura Hills, Ca
    - Build office based strategy to deliver internal SLA’s to desktop support- Enabled improvements in tech-focused skill building- Promoted and enabled key staff to expand skill-sets and created training materials on day-to-day operations.
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  • Pennymac Loan Services, Llc
    Avp It Asset Management
    Pennymac Loan Services, Llc May 2016 - Mar 2017
    Agoura Hills, Ca
    - Establish Procurement best practices with direct purchasing and leveraging VAR’s and other external vendors- Develop asset tracking principals, a ground up approach into leveraging ServiceNow as a foundational element to overall observability- Fortify approval process, documented purchasing audit trails, and reporting to financial teams of overall spend.- Software auditing for determining usage and licensing validation to support renewal activities for major vendors.- Establish baseline inventory of equipment/assets through each office location- Created framework for managing asset lifecycle, and projections on periodic refresh
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  • The California Endowment
    It Leader / Technology Enablement
    The California Endowment Feb 2016 - Apr 2016
    Greater Los Angeles Area
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  • Aecom
    Director, It Service Delivery, Global Coe Leader
    Aecom Mar 2013 - Nov 2015
    Greater Los Angeles Area
    - Direct report to the global CTO- Managed & delivered $33MM budget in FY14 – (10) cost centers, end-to-end with limited administrative assistance. OpEx savings plan of ~$6MM over 3-years- Global COE Responsibility: Influence & Leadership, Process improvement, Workflow, Reporting, Strategic improvements to provide optimized support services globally.- Directly supported 25,000 employees in the Americas (US/Canada) over 450 offices that enabled 95% support coverage within next business day. Indirectly supported ~45,000 globally.- Direct interface with geo-based CIO’s and business leaders to ensure IT alignment to business needs.- Developed and implemented a Near/Offshore Call center solution, outsourced Level 1/2, IVR, User Administration, Desktop refresh, PMO program for US and Canada – 24x7 with International capability- Implemented a managed Service Level (SLA) program globally which includes: Support, Infrastructure, Operations- Created dashboards delivering KPI’s and SLA’s which are published globally.- Standard Process optimization to align with ITIL best practices- Managed IT audits (Internal/External) specific to SOX compliance- Developed EUC Hardware standards leveraging a global catalog & B2B integration to procurement tool. Centralized ordering.- Oversight and vendor management including leading QBR’s and day-to-day operations to establish improved strategic partnership- Lead Desktop Engineering / Application Deployment- Knowledge base for consistent global resolution and fulfillment- Direct Interface with C-Level Executives to provide secure technology solutions- Managed Executive Support team (C-Level+) in Los Angeles and New York- Collaboration liaison to Video Conferencing technology in Executive locations- Managed IT activities for events (400+ Employee Leadership conference, Investors Meetings, and earnings calls)- Led the remediation of over 10k XP assets in 11-months- Participate in Mergers & Acquisitions due diligence process
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  • Aecom
    Senior It Service Delivery Manager, Global Coe Leader
    Aecom Mar 2013 - Sep 2013
    Los Angeles
    See description above
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  • Aecom
    It Operations Manager, Corporate
    Aecom Apr 2010 - Mar 2013
    Greater Los Angeles Area
    - Led incident management and operated as the a 2nd in command to the Global IT Director- Oversight for alerting for critical systems- Orchestrated swift resolution leveraging global team- Managed and maintained enterprise monitoring tool (ScienceLogic EM7)- Provided oversight, and improvements with Managed services for network, and video collaboration companies (NetSolve, YorkTel, Cisco, Verizon)- Assisted with large video events using Telepresence, and WebEX Event services- Established real-time costs analysis for travel to help fund investments in video- Developed reporting capabilities to derive utilization of services, and video conferencing solutions.
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  • Aecom
    It Service Desk Manager, Corporate
    Aecom Feb 2005 - Mar 2010
    Greater Los Angeles Area
    - Created an enterprise support desk specializing in Oracle, and enterprise application support- Central support was established for (26) individual operating companies through a single support line. Based out of Los Angeles, CA- Locally sourced 24x7 coverage in Los Angeles- Expanded services to develop a single point of contact for all support needs within the Americas- Team also was responsible for data protection and backups within the two major datacenters- Implemented a global ITSM platform for all IT staff, Incident / Request / Change- Created workflow for Change Management (Infrastructure and Application Development) to align with SOX requirements- Developed training for Level 1, and established a follow-the-sun support model for Oracle User support specific to self-service responsibilities (Time, Expense, etc.)- Leveraged distributed support teams as dispatch as an extension of services
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  • Csc (Raytheon)
    It Service Delivery Manager, Corporate
    Csc (Raytheon) Apr 1997 - Jan 2005
    El Segundo, Ca
    - Hired by CSC, and provided overall oversight to the contract specific to end user computing.- Supported over 12,000 employees- Vendor Management – Outsourced areas and balanced workload for (3) different providers- Root Cause analysis, and Quality assurance initiatives- Managed Desktop Refresh for the Raytheon El Segundo Campus- Inventory was centrally managed and catalogued within secure facility- Coordinated asset disposition / donations / sale- Centralized asset depot, imaging, distribution, data destruction- Manage support teams, and facilitated break fix, and problem resolution teams.- Lead special projects, and provided technical oversight and strategy to multiple teams.- Facilitated workload management teams, and ensured appropriate work distribution to meet Service Levels / Objectives.- Single point of contact for escalations and emergency program needs- Provided Executive support to staff located in HQ office.- Deployed application “vending” to reduce footprint on the device to allow for quick application deployment in a Novell / Windows NT environment.
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  • Bell Atlantic
    Customer Support Supervisor
    Bell Atlantic Jan 1996 - Feb 1997
    - Lead a team that was contracted by CSC to deploy assets as part of a refresh project.- Moved into a larger role, and created a training program for all new hires- Was responsible for interviewing and on-boarding new staff- Managed the distribution of new assets, tracked and reported daily progress to plan.- Developed a program to re-deploy assets to reduce spend which included entitlement verification, and re-imaging

Eric Dexter Skills

Information Technology Infrastructure It Service Management Management Vendor Management It Management It Service Delivery Project Management Incident Management Project Delivery Leadership Itil Change Management It Operations Program Management Windows Server Team Leadership Infrastructure Management Service Desk Integration It Strategy Business Process Improvement Service Delivery Itil V3 Foundations Certified Performance Metrics Service Delivery Management Customer Service Telepresence Service Level Management Metrics Reporting Data Analysis Coaching Sql Microsoft Excel Itsm Csi Foundation Certificate In It Service Management Network Monitoring Tools Influence Others Ca Service Desk Bomgar Business Relationship Management

Frequently Asked Questions about Eric Dexter

What company does Eric Dexter work for?

Eric Dexter works for Pennymac

What is Eric Dexter's role at the current company?

Eric Dexter's current role is SVP IT Systems Engineering at PennyMac Loan Services, LLC at PennyMac Loan Services, LLC.

What is Eric Dexter's email address?

Eric Dexter's email address is er****@****mac.com

What is Eric Dexter's direct phone number?

Eric Dexter's direct phone number is +121332*****

What skills is Eric Dexter known for?

Eric Dexter has skills like Information Technology, Infrastructure, It Service Management, Management, Vendor Management, It Management, It Service Delivery, Project Management, Incident Management, Project Delivery, Leadership, Itil.

Who are Eric Dexter's colleagues?

Eric Dexter's colleagues are Nicholas James Nixon, Denna Handlin, Keilyn Williams, Julie Mejia, Chad Daugherty, Libby Swedberg, Brian Hager.

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