Eric Diaz Email & Phone Number

Remote

My position does not hire vendorsVendors and providers are hired by our clients we manage.Monitor Work Orders daily.Work with Land Lords to completed work orders from client.Respond to Client work orders and responsible for opening and closing their work orders.Creating reports and solving problems.

California, United States

● Maintained and directed over 400 gas station facilities for any and all maintenance/facility needs.● Worked directly with multiple vendors in California, Nevada, New York, Florida, and Alaska● Managers of the gas station facilities would report many issues directly to myself daily, where I would dispatch and coordinate handymen, plumbers, electricians, and technicians.● Provided detailed weekly reports for current open and closed work orders for each site.● Followed up daily on emergency and missed work orders on all sites.● I conducted 4 weekly meetings with regional managers for Alaska, Northern California, Southern California and Nevada. I would go over issues from last week's meeting. Make sure to share the resolution or provide any and all updates● Worked directly with Area Managers to conduct proper and efficient routes for resolution on any and all issues across the country.● Received 40-50 new issues daily and dispatched/coordinated within 1 hour of each issue coming in.● Ordered parts for vendors through Home Depot, Grainger, Lowes and Ferguson● Conducted and created multiple PM’s (Preventative Maintenance) for HVAC, Ice machines, Car washes, and Refrigeration.● Managed Service Channel, which is where sites upload work orders. Followed up on each item and created reports through there to see what was still Pending.

Brea, Ca

• Worked directly with management from Target and Best Buy to solve all their plumbing needs.• Led a team of four facilities coordinators as the supervisor• Met deadlines and worked on many work orders for our customers daily• Supervised seven of our in house technicians, worked with their scheduling of jobs and work• Dispatched and worked with third party vendors throughout California • Maintained an organized plan for all dispatched technicians throughout California.• Worked on 20-30 work orders daily, started and finished all work orders beginning to end.• Held weekly meetings to help keep team up to date with on going work and issues.• Worked constantly with Target corporate in regards to any work needing emergency services.

Irvine, California

● Worked closely with Tilly’s store management to hear issues regarding store fixtures, restrooms, lighting, registers, electrical, and any handyman issues.● Provided a high level of customer service.● Dispatched Tilly technicians and Vendors nationally to fix all issues in stores each day.● Scheduled and organized in house tilly techs daily.● Supervised all tech duties and jobs, including any daily reports and making sure timesheets are correct● Ordered and directed techs to fix multiple items at store level.● Worked with the Construction department on store remodels and new store set ups.● Worked with the Visuals department on many projects and store upgrades.● Ensured projects were completed and due dates were met.● Worked closely with Facility Manager to meet multiple tasks.● Booked travel for technicians● Response for after hours on call, including weekend emergencies.● Heavily used Excel, Word and Publisher.● Organization was key and many reports and all paperwork was reviewed and saved. ● Traveled to many store locations to Audit in store remodels performed by vendors

Corona, Ca

 Project Coordinate with PETCO Corporate, ensuring all Facility Maintenance issues are taken care of. Work primarily through Service Channel a website for companies to upload work orders which I then take responsibility of, as far as sending parts, scheduling technicians, updating notes and following up or closing out work orders Nationwide. Work on a customer service team that takes care of all needs from Petco and Petsmart. Answer calls daily, as well as responding to emails from numerous people. Take any tickets or orders to schedule technicians for Petco/Petsmarts. Troubleshoot over the phone with Pet store managers, fix any issues at hand. Walk technicians through fixing each reptile/aquatic habitat on site. Traveled to numerous stores to fix habitats, including out of state. Installed data cabling, replace many circuit boards, installing software to many units. Tested units with multiple software’s as well as programming circuit boards. Worked one on one with IT Technicians at multiple job sites to get issues resolved. Work one on one with Electricians, Plumbers, HVAC, IT Technicians and Handymen technicians. Perform follow up calls for all stores and make sure they are working great. Maintain all facility needs advised by corporate requests. Coordinate the dates and times for delivery, pickup and installs of animal habitats. Multi task with many different demands and get them done accordingly. In charge of collecting money from different vendors In command of paying out our vendors and making sure all invoices are up to date.

Orange, California

• Sold all pets and pet products including up-selling on extra merchandise.• Hosted birthday parties and educational classes for children, where they were able to learn and pet many different animals.• Executed amazing customer service skills which resulted in returning customers, asking for me by name.• Provided vaccines, baths, nebulized and gave medications to dogs and all animals.• Made it my goal to perform at my highest potential, including being top salesman for one full year.• Motivated and pushed myself to learn different types of products and animal food/care so that I can confidently give my expertise to customers.• Managed the entire sales floor including key holder responsibilities.• Worked amazing on a team of eight with constant waves of customers entering the business creating a fast paced environment.• Performed accurately under stressful situations

Computer Technology, Computer Technology

Associates, Computer Technology/Computer Systems Technology