Eric Dickerson, P.E. Email & Phone Number

Lexington, Kentucky, United States

Team Leader for engineers across multiple geographies. Our mission is to ensure continuity of supply of more than 10,000 service parts for over 100 printer models. Maintains engineering responsibility for these products from initial release through market withdrawal. Manages Engineering Changes for these products for cost reductions, quality improvements, and supplier moves. Performs failure analysis on defective units, then develops action plans for finished goods (scrap, rework, or use as-is) and drives corrective actions to prevent reoccurrence. Develops processes for remanufacturing parts, from initial business case analysis to decide which parts are good candidates, to final creation of the step-by-step remanufacturing instructions.• Delivered $10MM savings by developing processes for remanufacturing service parts rather than buying new• Reduced inventory burden $50MM by identifying quality problems, reworking, and releasing back to good stock

Lexington, Kentucky, United States

System engineer responsible for more than 10 models of toner cartridges. Communicated daily with factories in Mexico and China to understand and correct problems found in manufacturing like out of spec components, operator errors, and lack of design robustness. Utilized PFMEA’s to develop process improvements including poka-yoke fixtures, in-process testing, and inspection to ensure product reliability. Developed, tested, and implemented design changes to improve product performance. Utilized statistical analysis of test data to achieve high confidence before recommending design changes. Studied field service data and made on-site customer visits to understand and reduce warranty expense and improve customer experience. Analyzed PPAP data to validate new tooling and suppliers. Participated in design reviews with development engineering to convey problems with current products and work to prevent them on future products. Supported new product introductions, from product conception to pilot builds to full scale manufacturing on-site support. Developed processes to remanufacture used products and ensure performance was as good as new. • Drove customer complaints 70% lower in one year by identifying defects and implementing design improvements• Generated $2MM annual savings by qualifying and implementing new toner

Louisville, Kentucky Area

Tested timing algorithm to prevent overflow of soap suds during washing machine cycle.

Louisville, Kentucky Area

Studied design changes to cost reduce interior body of refrigerator.

Louisville, Kentucky Area

Monitored, reported, and reacted to daily production line fallout on high volume refrigerator production line.

Master'S Degree, Mechanical Engineering, 3.7/4.0

Bachelor'S Degree, Mechanical Engineering, 3.8/4.0

Activities and Societies: Minor in Mathematics, Summa Cum Laude

Associate Of Arts And Sciences (A.A.S.), Pre-Engineering, 4.0/4.0

Activities and Societies: Honors: With High Distinction

Education record