Eric Disla Email & Phone Number

Tampa, Fl, Us

• Troubleshot and resolved IT issues promptly.• Managed numerous direct Slack communications daily, addressing various IT concerns.• Collaborated with coworkers to diagnose and solve problems through various meetings, including: • Daily War Room sessions • Weekly team meetings • Bi-weekly meetings with the Sales team and Corporate IT • Monthly meetings with the Engineering team• Installed and configured hardware and software, addressing Tier 3 fixes during daily War Room sessions.• Alerted engineers to necessary fixes with file ingestion under AWS.• Reprocessed log files when failures occurred during the initial process or upload.• Strengthened customer feedback loops and scaled product knowledge within the company through quarterly feedback meetings with the sales team.• Set goals for teams and individual contributors, establishing KPIs and conducting quarterly reviews.• Owned and developed strategies for team priorities.• Analyzed data to improve efficiency, including: • Plate efficiency • SEP monitoring • Workflows for agent efficiency• Created and enforced best practices and processes with cross-functional teams, product teams, and customers.• Conducted regular system audits, performing daily 7am checks on all platforms for each LOI.• Collaborated with the Security team to define core employee accesses within company applications.• Developed frameworks and processes for hardware and software-related communications under company direction.• Developed and implemented IT policy and best practice guides for the organization.• Created procedural manuals for various IT issues.

Tampa, Florida, United States

• Spearheaded the onboarding, training, and mentorship of HUB/W2 Medicare Agents, resulting in a significant increase in promotions within the team. Achieved RTS goals for AEP OD, reaching 1,210 by the end of September, and surpassed the RTS goal of 900 W2 agents by the same period. My pivotal role contributed to the success of our team and the accomplishments of our department as a whole.• Collaborated with internal stakeholders on all Platform/Dialer-related matters, from updates to troubleshooting bugs.• Developed and conducted training sessions to enhance On-Demand agents' platform proficiency, improving their overall experience with Assurance.• Built and maintained strong partnerships with internal and external stakeholders.• Managed daily activities related to the onboarding process of new independent agents.• Provided regular support to agents through weekly and daily calls, sharing community updates to boost morale and keep agents informed.• Delivered over-the-phone training and guidance, directing agents to appropriate training and technical support resources.• Utilized marketing and sales tools to identify and implement solutions that benefit the agent community.• Offered technical support to resolve issues directly with agents.• Fostered a collaborative environment, ensuring a world-class experience for both employees and clients.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Coursework Towards, Sports Medicine Residency Program

Coursework Towards, Associates Degree

High School Diploma