Ji Welch Email & Phone Number

Visalia, Ca, Us

As the Manager of Administrative Agency Operations, with a focus on licensing, contracting, carrier relations, and compliance, I am key leader within our organization. I oversee critical administrative functions to ensure our agency operates smoothly such as maintaining active licensure and appointment status with all Marketplace carriers, fostering relationships with insurance carriers on both under 65 and over 65 markets, and acting as a liason between our Agency and the users of our platform. I have experience working in the Fraud Prevention Team where we develop and implement compliance strategies and protocols while conducting regular fraud investigations.

As a Senior Agency Operations Associate, I contributed to overseeing the agency's daily operations, including agent support and relationship management, w9 processes and compliance, licensure and contract management for the Agency. I was a key player in training other team members of agency operations to offer resources and guidance, while enhancing operational efficiency and effectiveness.

Sacramento, California, United States

As an Agency Operations Associate, I was a key member of our team managing the day to day operations of HealthSherpa Agency. This included assisting in onboarding of new agents, including training and support, collecting and reconciling commission statements from individual major medical insurance carriers while building relationships with these carriers to deepen agency knowledge and resources.

Sacramento, California, United States

As an Agent Support Representative supporting our insurance agents who use HealthSherpa, I played a vital role in maintaining strong relationships with the users of the platform. I worked closely with our agents to provide superior customer service and addressed platform questions and concerns while ensuring client satisfaction while supporting the growth and success of the company.

West Sacramento, California, United States

As assistant store manager, I helped select the store's inventory based on the current fashion trends, while running the social media accounts.

West Sacramento, California, United States

Master Of Business Administration - Mba, Health/Health Care Administration/Management, Summa Cum Laude

Bachelor Of Arts - Ba, Psychology