Eric Dorneles Email & Phone Number

São Leopoldo, Rs, Br

São Leopoldo, Rio Grande Do Sul, Brazil

In this role, I helped customers with their Lucernex solution for the retail real estate business. Also, leading the operations of some managed services projects for global and NA retailers. Those operations include but are not restricted only to training, process improvements, optimization of the solution utilization, creation of reports and integrations, and data migration.For the internal stakeholders and the team, I kept a routine of process improvements using Smartsheet, SalesForce, and Confluence. Also, acting as a mentor and buddy for new hires and contributing to their onboarding process. Plus, learning and implementing the managed services best practices for the retail industry within the company.

São Leopoldo, Rio Grande Do Sul, Brazil

Responsible for helping the customers to achieve the best return over investment in their acquired software solutions from Accruent through managed services. Delivering recurring services like training, orientations, business problems troubleshooting, and process reengineering for those solutions. Currently working in the retail industry with the Lucernex Retail solution to solve different business problems such as contracts, finance, and site administration related to lease management.KPIs: - Outstanding customer feedback- 65% billability only on customer projects- 72% billability including internal projects

São Leopoldo, Rio Grande Do Sul, Brasil

Working on IT projects and services of consultancy and deployment of ERP software. Including activities such as data migrations with MSSQL Server, analyzing business adherence to the software, stakeholders, and shareholders direct attendance, training of business key-users, banking accounts homologation, and development of BI reports using SQL, C#, and Stimulsoft Reports.

São Leopoldo, Rio Grande Do Sul, Brasil

Mostly working in a service desk role as L2 support, but working as L1 as well. Performing activities like remotely analyzing root causes for system problems and inconsistent business processes, and database operations using DML and DQL in MSSQL Server. Using Kanban as the main agile methodology for prioritizing and visualizing work in progress. Working with the system's back office and educational modules, and acting as a reference for the back office module.Also, actively working on the support workflow improvements using BPMN for the documentation, creation of BI dashboards for visualizing the department's OKRs and KPIs, and presenting these results to inside stakeholders.

São Leopoldo, Rio Grande Do Sul, Brasil

Working as a help desk (L1), supporting the financial modules such as accounts receivable and cash flow

Bachelor, Philosophy

(Unfinished) Bachelor Of Technology, Information Systems, Information Technology

Business-oriented course focused on the development and management of innovative and technological software solutions.

Information Technician Certificate, Information Technology

Technical IT course focused on Java development (web, mobile, and desktop), SQL relational databases, computer networks, and operational.

Electromechanical Technician Certificate, Electromechanical Engineering

Activities and Societies: Course Assignment - C.R.A.T.A - Cadeira de Rodas Auxiliadora no Transporte de Acamados Certification course.