Eric Dotson Email & Phone Number

New Jersey

• Manage operational support, administration and maintenance for custom hardware/software systemsrelating to NJ/PA Dining related systems, WS/WSW Conference Services related systems, TrentonAviation related systems.
• Develop, maintain, and support custom Travel Services related applications.
• Collaborate with IS partners and clients to assist with future expansion of the applications in order tocontinually improve productivity while remaining compliant with Merck technology standards andbusiness practices.

New Jersey

• Planned and deployed replacements/upgrades to various os platforms.
• Researched, evaluated, and approved new technologies based on client need (i.e. voice recognition,video conferencing, web authoring, Windows CE handheld devices, first generation blackberry, etc.)
• Resolved conflicts between users of various levels and constituent support groups
• Coordinated and provided formal training and user conferences.
• Created and maintain documentation in the form of internal web pages.
• Provide first, second, and third level desk side support for IS/CORP Division.

New Jersey

• Advised and trained desk side support team members.
• Provided first, second, and third level desk side support for WHHM Division.
• Performed Novell, NT enterprise, ms mail, and ms exchange administration.
• Maintained and distribute client hardware inventory based on assessed needs.

Greater New York City Area

• Planned and organized project management to assure timely completion of application developmentrelated projects
• Created detailed documentation for existing and new in-house developed applications.
• Developed in house object oriented applications using Access, Visual Basic, and Lotus Notes.
• Performed detailed quality assurance tests using custom software tools.
• Produced custom weekly progress reports for upper/middle management.

Illinois

• Designed batch streams using COBOL, Assembler, and JCL to create specialized datasets.
• Provided 24-hour technical support to operations during live batch runs.
• Performed detailed quality control analysis on completed datasets.
• Provided detailed documentation showing dataflow and record counts.

Illinois

• Created basic databases, forms, reports, & queries using Oracle and other third party software.
• Prepared detailed documentation of system designs.
• Created basic routines in C/C++ based on pre-defined specifications.
• Performed quality control test on new and existing applications.