Eric Dotson Email & Phone Number

New Jersey

• Manage operational support, administration and maintenance for custom hardware/software systemsrelating to NJ/PA Dining related systems, WS/WSW Conference Services related systems, TrentonAviation related systems, WS/WSW Mailing Services related systems, miscellaneous Site ServicesEngineering related systems, and WP/RY union employ time management related systems in a timelymanner.• Develop, maintain, and support custom Travel Services related applications.• Collaborate with IS partners and clients to assist with future expansion of the applications in order tocontinually improve productivity while remaining compliant with Merck technology standards andbusiness practices.• Collaborate with IS partners and clients to assist with future expansion of the applications in order tocontinually improve productivity while remaining compliant with Merck technology standards andbusiness practices.

New Jersey

• Planned and deployed replacements/upgrades to various os platforms.• Researched, evaluated, and approved new technologies based on client need (i.e. voice recognition,video conferencing, web authoring, Windows CE handheld devices, first generation blackberry, etc.)• Resolved conflicts between users of various levels and constituent support groups• Coordinated and provided formal training and user conferences.• Created and maintain documentation in the form of internal web pages.• Provide first, second, and third level desk side support for IS/CORP Division.

New Jersey

• Advised and trained desk side support team members.• Provided first, second, and third level desk side support for WHHM Division.• Performed Novell, NT enterprise, ms mail, and ms exchange administration.• Maintained and distribute client hardware inventory based on assessed needs.

Greater New York City Area

• Planned and organized project management to assure timely completion of application developmentrelated projects• Created detailed documentation for existing and new in-house developed applications.• Developed in house object oriented applications using Access, Visual Basic, and Lotus Notes.• Performed detailed quality assurance tests using custom software tools.• Produced custom weekly progress reports for upper/middle management.

Illinois

• Designed batch streams using COBOL, Assembler, and JCL to create specialized datasets.• Provided 24-hour technical support to operations during live batch runs.• Performed detailed quality control analysis on completed datasets.• Provided detailed documentation showing dataflow and record counts.

Illinois

• Created basic databases, forms, reports, & queries using Oracle and other third party software.• Prepared detailed documentation of system designs.• Created basic routines in C/C++ based on pre-defined specifications.• Performed quality control test on new and existing applications.