Eric Du Email & Phone Number

Xian, China

NOC- Monitor the performance of IT infrastructure, facilities, applications and services of Active Network (including network, backup & storage, cloud services, Data Centers, customer facing products, Development environment and etc.) by different monitoring tools 7*24- Handle incoming calls or emails from supporting teams, customers or vendors- Ensure the incident management process and SLA is respected- Participate in the process of Change, Release to ensure relevant procedures are followed- Be responsible for notification sending out with SLA respected- Perform tier 1 troubleshooting and analysis based on the handbooks or operation guidelines- Be responsible for certificate management of Active Network- Manage external DNS service for Active Network- Take part in Data center management- Contact information management for 3rd party vendors

中国 陕西 西安

Worked in overseas department – Technical Team, as a Technical Engineer- Providing solutions to customers on any problems of LED control system.- Providing pre-sales technical support service (Product function explanation and demonstration).- Technical training of Novastar LED control system for new staffs.- Making internal technical guide documents like a guide document of OEM.- Getting in touch with customers and assisting PM to provide technical support with new released products.-为客户解决LED控制系统中的问题（软件控制层面）-为客户提供售前技术支持服务（产品新功能方面的演示和解答）-为新员工提供LED控制系统知识的培训-负责制作技术小组内部的技术性文档-跟进加拿大客户项目中的技术问题并且进行解决-接待欧洲区客户并且协助销售解答客户所提出的技术问题

China

爱尔兰

RESPONSIBILITIES AND ACHIEVEMENT:Made a guide document of how to set up EP to the back-end system for team colleagues.-The CQC Delivery is mainly for the system health check depending on the customer’s current situation and then SAP will decide which session will be assigned for customer (GLS, GA and so on).>When customers have some issues with their systems such as system performance issues, they will get a quick troubleshooting and the solutions(EW Session). >Checking and analyzing customer’s system then provide recommendations of the upgrading parts of the system(GA Session).>After the target system which has been upgraded, monitoring the system for 5-10 working days (GLS Session).>Testing and making sure customer’s system is worked with no issues after upgrading(GV Session).-Generating technical reports which includes a comprehensive system analysis and recommendations / solutions of problems to help and teach customer how to do the configuration and setup parameters correctly.-Different folders for different customers are created manually. After one service done, the services details are added and saved into the current customer folder. (Because, when customers provide additional feedback or questions, their system details can be found directly. Then, customers can get a quick troubleshooting as soon as possible.)Certificates:SAP Certificate - Support Engineer for SAP NetWeaver Application Server - Basics 1.0SAP Certificate - Support Engineer for Workload Analysis Application Server负责制作公司内部系统的安装说明书-负责对欧洲，南非，美国以及巴西的客户系统进行售后技术维护-负责对客户系统的升级改动进行管理以及提供被改动部分的新参数给客户；同时对已经完成升级的客户系统进行测试-负责对客户的系统进行检测（基于java系统或ABAP&java系统）；针对客户系统的问题，为客户提供解决方案-根据不同客户的情况（系统升级， 客户系统问题反馈等等）制作相对应的技术报告并且提供给客户以便客户进行系统参数调整或配置调整等.证书SAP证书 - Support Engineer for SAP NetWeaver Application Server - Basics 1.0SAP证书 - Support Engineer for Workload Analysis Application Server

爱尔兰

RESPONSIBILITIES:-Enter each transaction to the computer system and operating the whole system-Build good relationship with customers in order to retain current customers and attract potential customers.负责对客户在网上的订单进行管理（接收，下单，发送以及接收确认）-提供良好的服务态度；建立与客户的良好关系；维护当前客户群并且吸引潜在的客户群

爱尔兰

Eurasian food shop is the first Chinese food shop in Galway, deals with both Chinese customers and native customers.RESPONSIBILITIES:-Working closely with suppliers by ordering products, negotiating prices and discussing sales of products to get an overview of the sales and revenue trends.-Building a good relationship with customers by introducing functions of products.-Confirming invoices were correct and conducing a brief balance sheet to show the daily profit.

Master Degree, Project Management

Bachelor'S Degree, Computer Science