1. Design, implement and maintain video conference as a service (VCaaS) cloud solutions for key account customers, including China Everbright Group, PICC Property and Casualty Company, China National Petroleum Corporation, the Supreme People’s Court of PRC, Beijing Internet Court, etc. , utilizing both public cloud architectures (Alibaba Cloud, Tencent Cloud) and private cloud architectures (VMware, KVM, Huawei Cloud).2. Program management responsibility for the cloud delivery programs. Collaborate with various internal and external teams to achieve on-time and high quality service delivery, e.g. product managers, development and QA team, architects, 3rd-party system integration companies.3. Lead the on-site service teams for key account customers, which perform maintenance operations such as system administration, system status monitoring, routine system updates, etc.4. Troubleshoot complex production issues, including performance and functional issues.5. Knowledge sharing of best practices and solutions across the whole Technology Services group.

1. Implemented and maintained Microsoft SPTF (Skype for Business Partner Test Framework) IT solution including Microsoft Active Directory, Exchange, Lync/Skype for Business, for Polycom Strategic Partner Solutions QA testing teams.2. Worked as Tier 4 engineer to support Global Customer Complaint Case. Make sure effectiveness of improvement QA team action.3. Performed onsite analysis, diagnosis, and resolution of enterprise IT infrastructure problems to provide high quality service (computers, networks, firewall, servers, etc.), and recommended and implemented corrective solutions.4. Produce and maintain useful and usable documentation of work and contribute regularly to the general Microsoft IT infrastructure of knowledge.

1. Developed and implemented test plan and project documentation based on product requirements.2. Developed and implemented automated and manual testing.2. Worked with development teams across multiple projects to understand what is required to build efficient, effective automated testing.

1. Collaborate with global IT team, provide Windows infrastructure environment support like AD, DNS, Lync to R&D team.2. Test, replicate, and troubleshoot issues in lab environment to root cause problems and provide resolutions to internal user issues.3. Take ownership and drive effective closure to complex or escalated IT issues.4. Planning and defining the end of end project required to achieve business outcomes based on best practice project/programme management techniques 5. Training, provide timely end user training based on new IT service and ticket top list.

Outsourcing -Dispatched to Daimler NorthEast Asia Ltd. (DNEA)1. Provide initial set-up and on-going user support for desktop hardware and PC related software and services related to network connectivity.2. Response to requires from users by telephone, e-mail and other media, and help users to solve IT issue. Provide the user with basic training to utilize the PC or operations equipment and avoid future problems.3. Initiate and manage technical solutions and implementation projects as business requirements arise.4. Manage the IT equipments (Wireless AP, Printer, Scanner, etc…) and ensured them to be health for service.5. Follow all kinds of trouble case during Help Desk work, communicate & coordinate with Germany & Singapore Helpdesk to guarantee trouble case to be solved as required process on time.6. Provide timely and accurate reports of necessary information and feedback to Manager.

Outsourcing, dispatched to Danieli Metallurgical Equipment (Beijing) Co., Ltd. providing on site IT support.1. Provided daily IT helpdesk support for employee.2. Provided basic IT infrastructure support including Microsoft Active Directory, Exchange, DNS server, network, etc.

1. Provide hardware and software maintenance support to users and on-site system health check.2. Assist in setting up a workstation or network equipment, scheduling and monitoring computer equipment installation/ relocation.