I understand the communications process, dealing with emotions, and giving and receiving criticism to improve performance. For me, this area is the foundation of running a highly effective business and understanding that by having a people-first culture in your organization, your employees will want to come to work. It is essential to have a transactional analysis, be assertive, and resolve conflicts without hurting relationships. By understanding the communication process and understanding, sometimes emotions run high depending on the subject. You must foresee and be proactive and not reactive. I understand leadership theories, types of trust, and how to develop trust. Trust starts in the interviewing process. Then, it builds in the training process. Also, I know how to gain and use organizational power and politics. Which goes back to the development of trust. Both with your organization and staff.