Coached and developed management teams on operational performance for a district of 8 stores.Represented the company at industry conferences and provided promotional support through articles and press releases..Realigned company objectives leading to an increase in overall profits.Provided strategic and tactical guidance to develop restaurant operations, standards, and guidelines including service, product preparation, sales, guest relations, safety/security, marketing, and employee… Show more Coached and developed management teams on operational performance for a district of 8 stores.Represented the company at industry conferences and provided promotional support through articles and press releases..Realigned company objectives leading to an increase in overall profits.Provided strategic and tactical guidance to develop restaurant operations, standards, and guidelines including service, product preparation, sales, guest relations, safety/security, marketing, and employee development.Monitored business trends, provided forecasting, and adjusted budgets to maximize growth and opportunities.Executed analysis and budget management to ensure area was achieving financial commitments and guest satisfaction standards.Analyzed team performance on weekly basis through review of in-depth reports.Handled performance reviews and identified top talent to develop into future leaders. Show less

Trained team members on restaurant policies and procedures, food safety and sanitation, menu education, up-selling techniques and communication skills to ensure positive dining experience.Handled escalated customer complaints in a timely manner to promote loyalty and excellent customer dining experiences. Developed and implemented strategies to enhancpe team performance, improve productivity, and increase efficiency.Identified and corrected operational issues to keep business… Show more Trained team members on restaurant policies and procedures, food safety and sanitation, menu education, up-selling techniques and communication skills to ensure positive dining experience.Handled escalated customer complaints in a timely manner to promote loyalty and excellent customer dining experiences. Developed and implemented strategies to enhancpe team performance, improve productivity, and increase efficiency.Identified and corrected operational issues to keep business operating at optimal levels resulting in an increase of weekly revenue by 3 percent.Maintained cleanliness, organization, storage, and sanitation of food and beverage products to ensure continuity in quality.Kept facility and equipment in good working condition through regular preventive maintenance and scheduled repairs. Show less