Responsible for managing all customer service activities on the sales floor that help enable the desired customer experience. Accountable for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis.Provided full leadership over the store at any point in absence of the Store Manager. Responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers who support departments across the store, serving as initial contact with customers and facilitating movement of customers to sales associates, when appropriate. Helped grow this team towards being committed to generating sales leads, improving sales floor coverage, and maximizing overall customer satisfaction with the in-store experience.Inventory, sales, shrink, training, and safety are always a major focus.

Helped foster an environment encouraging Associates to learn and develop while helping them pursue their career interests.Partnered with the Home Manager to ensure sales, safety, and employee motivation was at the forefront of our business.Continual focus on associates training.Taught superior customer service.First year of employment, received "Customer Service Employee of the Year"

Responsible for the functions of all departments of the store and for brand building exercises relating to the store.Ensuring employees were focused on superior customer service and making lasting customer relationships.Drive to exceed sales goals. Made sure employees had the time and tools to get training done in a timely manner.Focus on safety of my employees and customers and controlled the stores inventory levels, shrink, and expenses, in line with company metrics.