Computer hardware repair. Build and configure computer systems to client specifications. Order and maintain inventory levels.

Provide technical support on 13 different weather graphic software platforms, network connectivity, along with satellite and internet data delivery to media outlets across the globe.Provide hardware support on issues related to customer computers and video streams.Assist television customers with their software; including help modify scenes, answer questions on how to get data and video into their show and any other software related issues.Support customers with delivering information to their web pages or social media within the software.Perform remote software installations on client computers.Perform software upgrades on client computers, ensuring the computers work post upgrade.Order hardware parts and assist clients in the installation of the replacement components.

Provide technical support on 13 different weather graphic software platforms, network connectivity, along with satellite and internet data delivery to media outlets across the globe.Provide hardware support on issues related to customer computers and video streams.Assist television customers with their software; including help modify scenes, answer questions on how to get data and video into their show and any other software related issues.Support customers with delivering information to their web pages or social media within the software.Traveled to a television station for an installation of our computer systems. This included working with the Engineering and IT departments ensuring the computers were set up properly, training the meteorologists that would be using the systems and resolving issues that arose.

Responsible for monitoring the continuous data streams from our independent data centers, including data ingestion, processing and delivery for our domestic and international clients. The process consists of making sure any external data is ingested, then all programs and services run and produce the desired output. Once that is completed, verify that the output is transferred through the satellite and internet delivery systems and using computers that mirror our customers, confirm delivery of the data sets in a timely manner.Work closely with other departments in troubleshooting data issues.Provide information for our customer support group in order to provide timely data and issue resolutions to our customers, including updating customer newsletters.Communicate with external data sources, such as the National Weather Service, when warranted.Help prepare reports that track data issues and improvements for management and other departments using Microsoft Office products.Record all issues and resolutions into a database, including creating or editing documentation for future problems.Update troubleshooting documentation and monitoring when needed within the monitoring system.Tasked with the quality control of Weather Central’s radar and satellite imagery products.

Forecast for newspaper, construction, police and school clients across the nation.Prepared and assembled forecasts, climate data and weather graphics.Maintained website forecasts for local television stations.Communicated to newspaper reporters and clients about weather forecasts.Prepared forecasts for local radio stations, occasionally broadcasting over the air on weekend mornings.

In charge of concession stand operations at the University of Wisconsin-Madison facilities.Tasked with verifying and maintaining inventory and money.Make sure food and beverages are prepared to health guidelines.Primary contact for issues arising between customers and concession stand workers.

Worked with the Road Weather Information System (RWIS) Program Manager. My duties included verifying the RWIS forecasts that were used for road crews on major highways in the state.Analyzed, documented and logged post storm forecasts.Collected and maintained archives of METAR data that were used in the verification process. Worked with and learned from the RWIS manager to find ways of improving and analyzing the forecasts for highway and interstate road crews.