Eric Egan Email & Phone Number

Kitchener, ON, CA

Remote

In my role I spearhead growth initiatives in the absence and disability management space, define product marketing strategies, and enhance our digital market presence. I lead the development and launch of a proprietary case management software, positioning the company for success in the digital evolution of the case management market space. Additionally, I.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

⏵ Delivered strategic direction and leadership for developing and maintaining various product areas, including group life & disability, absence management, EFAP, and virtual healthcare.⏵ Ensured ambitious standards of customer satisfaction by monitoring and resolving product escalations from both internal and external sources. ⏵ Led outcome-focused.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

⏵ Influenced operations processes redesign for delivering short-term disability, long-term disability, and absence management consultation services to serve customers effectively. ⏵ Managed top loss clients, performed process reviews, and facilitated case file meetings internally and with customers. ⏵ Ensured clear communication and understanding by.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

⏵ Led a short-term disability benefits team and a long-term disability team of 16-20 staff.⏵ Maximized service standards and customer satisfaction by managing client escalations, ombud complaints, and concerns. ⏵ Ensured clear communication and effective outcomes by conducting process reviews and case file meetings, both internally and with clients. ⏵.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

⏵ Adjudicated long-term disability claims by reviewing eligibility and medical standards and maintaining effective communication with both clients and claimants.⏵ Determined rationale for decisions and documented and positioned the information for both internal and external sources. ⏵ Maintained effective communication with all stakeholders to align.

Waterloo, Ontario, Canada

⏵ Managed the adjudication of short-term, long-term disability, life insurance, and accidental death claims by reviewing eligibility and medical standards and maintaining effective communication with both clients and claimants.⏵ Utilized available information to determine the rationale for decisions and documented and positioned the information for.