Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations.Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.Improved client references by writing and maintaining documentation.Accommodated client disabilities by recommending devices and techniques.Improved system performance by identifying problems and recommending changes.Accomplished… Show more Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations.Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.Improved client references by writing and maintaining documentation.Accommodated client disabilities by recommending devices and techniques.Improved system performance by identifying problems and recommending changes.Accomplished information systems and organization mission by completing related results as needed. Show less

Serve as an assistant in an intro-level IT class and conduct experiments to discern an optimal environment, culture, and style for learning while assisting students with questions, concerns, and struggles with course content.