Eric Erdmann Email & Phone Number

Florida, United States

Miami/Fort Lauderdale Area

Account Manager for 10 counties and 165 Ballot Printers providing maintenance and support.

Delivered local and remote client-level voice, network and video support for 5,000 users and 4,000 systems. Used Remedy database to follow and document touch maintenance actions, ensuring timely resolution of trouble tickets.Managed IT preventative maintenance, configuration management and diagnostics for Defense Information System agencies and higher.

Safeguarded $42M NIPR/SIPR system by monitoring network security requirements and reporting to backshops to push system patches and maintenance task orders.Executed Authorized Service Interruption (ASI) program, tracking 149 interruptions and coordinating 43 maintenance outages to avert all B-1/RPA downtime.Filtered all calls from base to provide updates.

Oversaw Windows 10 migration, creating deployment server’s imaging for 3,500 laptops to Windows 10. Cut imaging/patching time from 4 hours per laptop to 20 laptops in 45 minutes.Drove iPhone upgrade, issuing 66 and repurposing 4 devices to guard 24/7 mobile capabilities and ensure constant contact.Used CIPS5 program to coordinate between all shops to.

Tracked 14,800 assets over 150 accounts, correcting overdue accounts and maintaining compliance rate of 98% which exceeded mandate of 90%.Drove Air Force mandated Tech Refresh, coordinating 4,500 asset rollout. Trained equipment custodians, which shortened account validation and accountability from seven days to one day.Protected information security by.