Daily operations of customers Vista HRMS Saas and hosting environments. Run Clients payrolls, printing checks and advices and bank and other vendor data transfers.Installation and configuration of Vista HRMS application. Maintain various MS SQL Server RDBMS, Crystal Reports, EasyAsk, and IIS web application components.

Provides quality customer support with a high degree of customer satisfaction and technical expertise.Provide excellent analyst, problem determination and troubleshooting skills when issues arise.Enters and maintain customers call problem/description detail integrity in call tracking systems.Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide accurate solutions to end… Show more Provides quality customer support with a high degree of customer satisfaction and technical expertise.Provide excellent analyst, problem determination and troubleshooting skills when issues arise.Enters and maintain customers call problem/description detail integrity in call tracking systems.Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide accurate solutions to end users.Skills:SQL Server 2008, HTML, ASP.net, vista HRMS, Oracle. Show less

• Handle pre install escalations• Run Reports daily for sales rep and eliminated unneeded fall out• Reviews process orders and conduct construction follow ups, • Effectively communicate with internal/external customers on any questions or discrepancies.• Research and Identify any issues that would prevent the customer’s service from being installed as scheduled • Retention/ Sales Corporate Escalations (Contacting customers to address and resolve issues)• Supervisor… Show more • Handle pre install escalations• Run Reports daily for sales rep and eliminated unneeded fall out• Reviews process orders and conduct construction follow ups, • Effectively communicate with internal/external customers on any questions or discrepancies.• Research and Identify any issues that would prevent the customer’s service from being installed as scheduled • Retention/ Sales Corporate Escalations (Contacting customers to address and resolve issues)• Supervisor Backup/ Team Lead• New Employee Coaching/Training• Process Disconnects/Restarts/Installs• Retention Supervisor Escalations Show less

Knowledgeable about common LAN/WAN configurationEmail applications, concepts, configuration, SPAM issuesTCP/IP, VPNoperating systems (NT, 98, 95,2000,XP,Vista Linux, MAC OS 9 & 10) along with extensive PC applicationsTroubleshoot equipment & connectivity issuesNetwork: DHCP, RF, Equipment: Modem, Router or combination deviceLAN Issues: Identify customer LAN issues, Email, Mail Delivery problems, Client configurationDomain issues, DNS problems… Show more Knowledgeable about common LAN/WAN configurationEmail applications, concepts, configuration, SPAM issuesTCP/IP, VPNoperating systems (NT, 98, 95,2000,XP,Vista Linux, MAC OS 9 & 10) along with extensive PC applicationsTroubleshoot equipment & connectivity issuesNetwork: DHCP, RF, Equipment: Modem, Router or combination deviceLAN Issues: Identify customer LAN issues, Email, Mail Delivery problems, Client configurationDomain issues, DNS problems, WebhostingPing/Tracert, Telnet, TCP/IPSupporting RIPv2; Utilizing TFTP Servers and troubleshooting routing problems.Conducted Training and Seminar class for Tier 1 level support Reps.Handled Escalated issue giving to me my the management team. Ability to resolve Rip issues on the head end while logging into the CMTS through command prompt. Able to assist customers with Domain email thru web mail or phone device, SharePoint, and Web hosting issues.Created Reverse records, A records, and MX records for customers.Knowledge with delivery of cable modem and Voice Over I/P services on the cable infrastructure. Show less

Help Desk (approximately 800 end users)Trouble shooting computersUpgrading networks Web editing and designNew Computer setup's

Help Desk (approximately 12,000 end users)Installing Software (Adobe Reader, Office 2003, Remote Access (VPN), Lotus Notes R6, McAfee, Microsoft Anti-Spyware and AVG)Installing Hardware (Floppy Drive, CD Rom, USB Ports, Ethernet Cards)Trouble shooting computers Checking ports and plugging in switches Re-imaging cpu (Ghost casting)Active Directory New PC Setup

Sanitation Health Standards