Eric Fitzpatrick Email & Phone Number

Quincy, Massachusetts, United States

▪ Responsible for the daily dispatch of 80-100 CDL drivers▪ Process weekly payroll for all active drivers▪ Maintain and update DOT files for all drivers.▪ Hire and onboard new and potential drivers.▪ Develop and manage client relationships.▪ Actively solicit and acquire new clients and drivers.

Greater Boston Area

Support Operations Manager, (2017-Present)*Actively manage the day to day operations for a startup recycling company. *Responsible for the daily scheduling of crews and jobs.*Provide human resources administrative support which includes, hiring, onboarding, payroll, training, coaching, disciplinary documentation, evaluation, and separation.*Developed new operating procedures that have directly resulted in an average monthly YOY revenue growth of over 30%.

Boston, Ma

Project Manager, Institutional/Client Service, (2009-2016) *Enhanced department reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job. *Responsible for completion of numerous projects within Institutional Services (IS), which led to an increase in productivity, accuracy, and customer-service standards. *Developed/published SOP and best practices manuals for IS workforce. SOP included procedures for onboarding by account type, transfers, and closings. Account types included, but not limited to, Defined Benefit Plans, Defined Contribution Plans, Public Plans, Collective Trusts, Mutual Funds and Separate ERISA/Non-ERISA accounts.*Collaborated with department Directors and IT to develop and improve automation of department work flow and systems.*Directly managed small teams while simultaneously working on multiple projects.

Framingham, Ma

Major Massachusetts Army National Guard, (Retired) June 1988-2010* Held key leadership positions throughout career to include Commander of a Combat Unit in Iraq and Battalion Executive officer.* Advised and trained the Iraqi Special Operations Forces (ISOF) and led the Forward Logistics Element in combat. * Developed new logistical systems to enable ISOF to complete their logistical support missions. * Created training teams, which improved the ISOF’s proficiency and their ability to train their soldiers.* Managed five teams simultaneously in five different geographical locations in Iraq implementing logistical best practices with success. * Established staff operating procedures.* Ensured efficient communication information flow between the staff and commander.