Eric Foard Email & Phone Number

Littleton, Co, Us

Littleton, Colorado, United States

• Reach an audience of over 300 leaders, including the Chief Claims Officer and direct reports, with a biweekly competitive intelligence report.• Consolidated three manager roles into one by fully automating competitive intelligence gathering with new technology.• Surveyed thousands of external customers in direct consumer surveys to establish internal benchmarks and support organizational processes.

Denver, Colorado, United States

• Coordinated Claims’ response to COVID-19 through organizational policy alignment and technology, enabling 90% of staff to work remotely while still maintaining operational excellence.• Modernized over 250 business unit plans, 7 campus plans and the Enterprise Continuity Plan.• Managed 150 employees, including data and information management, risk management and continuity planning teams.• Identified and onboarded technology that reduced response time to employee safety events from half a day to near real time.

Olathe, Kansas

• Created Social Media Investigation Unit and grew internal business from less than 100 reports a month to nearly 2,000.• Identified and on-boarded multiple technology vendors to decrease investigation times from a day to two hours on average.• Grew and developed the department from two full time investigators to over 30.

Olathe, Kansas

• Processed $40 million worth of salvaged vehicles annually.• Improved customer payment efficiency by 5% through operational reorganization.• Created new titling instruction database for all 50 states.

Olathe, Kansas

• Accurately adjusted 100s of high and low complex claims from an office with greater than 95% payment accuracy.• Resolved claims that involved both litigation and arbitration.• Trained 100s of field and inside employees on new estimating software.First tour of duty in this position 07/09-05/10.

New York City Metropolitan Area

• Successfully resolved hundreds of claims requiring onsite inspection with greater than 95% payment accuracy.• Negotiated to conclusion both total loss and other high exposure property claims in excess of $200,000.• Tasked with training peers due to customer feedback and technical acumen.

Olathe, Ks

• Received first notice of loss calls from customers and filed claims on their behalf.• Handled all lines of business, including resolving billing coverage issues.• Consistently received perfect evaluations based on quality assurance practices.

Bachelor Of Arts (Ba), English, 3.69/4.00 Gpa

Certificate In Social Media Management