Eric Funk Email & Phone Number

Kansas City Metropolitan Area

Overland Park, Kansas, United States

I lead two distinct teams with responsibilities for consumer bank process documentation, and developing automated solutions for internal business processes.

Merriam, Kansas, United States

In this role, I have focused primarily on building workflows and data visualizations to improve the complaints organization. My proficiency with Tableau and Nintex, along with continuous use and practice with SAS and SQL has improved our data insights and led to new ways to analyze data, such as an innovative Root Cause Analysis process. I have developed and presented multiple analyses and valuable insights to senior leadership across the company. I also have been instrumental in adopting a speech analytics program to more efficiently pick up complaints through customer interactions, replacing the reliance on manual, employee reliant complaint tagging.

Merriam, Ks

Proficient in Tableau, SharePoint, Nintex, and all MS Office programs. Develop visual reports for early warnings, trends, and deficits. Create workflows to automate reporting communications and increase efficiency.

Merriam, Ks

Customer Experience Specialist for consumer operations. In this role, I have assisted in the creation and execution of new processes designed to improve quality and efficiency for all front line representatives. Collect, format and analyze data for trends and areas of opportunity. Coach individual representatives on metric performance improvement. Develop strategies to improve performance metrics at an individual, team and site level. Coordinate monthly training sessions focused on current business needs. Send out weekly performance communications to all levels of the organization.

Merriam, Ks

Customer Service Representative for the JC Penney portfolio. I have participated in Phillips 66activation and was a member of the reage team for the JCP Mastercard upgrade. I also served as theNEO Coordinator for new JCP and Multi Client training classes from 09/2014-01/2015.

Kansas City, Ks

Assisted adults in the program as they worked toward obtaining their high school diploma. Calculatedcredits and determined how and where they applied in relation to the required elements for graduation. Scheduled one on one meetings with individuals in order to assess what type of support from the education team would best suit their needs. Enrolled students in the program.

Manchester, Nh

Managed the day to day logistics for a group home of 25 youth with physical and mental disabilities.Ensured all state and federal regulations were adhered to by ensuring proper documentation andprocedures were followed at all times. Worked closely with clinical staff to develop treatment plans.Responsible for residential staff's education and compliance with individualized treatment plans.

Manchester, Nh

Assisted in the daily scheduled activities for a group of 25 youth. Utilized trained therapeutic interventions when necessary. Responsible for the documentation of any incidents and daily logs.

Manchester, Nh

Responsible for development and implementation of pilot employment program for the City of Manchester, NH. Supervised 30 youth, ages 14-19, as they completed city beautification and structural improvement projects. Worked closely with Manchester Office of Youth Service and Planning Department to ensure all projects were successfully completed. Worked closely with various nonprofits to develop vocational training and educational programming for all participants.

Manchester, Nh

Developed and executed weekly social awareness programming for 100 12-18 year olds. Responsible for all logistics associated with the programming: locating and reserving location, finding and scheduling guest speakers, providing transportation for all participants, meal planning, ensuring all items stayed within the budget.

Bachelor Of Science - Bs, Data Analytics

High School Diploma, 11-12