Eric G. Olson Email & Phone Number

Chicago, Illinois, United States

• Find solutions and provide professional and personable support to clients nationwide for issues including onboarding, payments/billing, equipment maintenance, and client portal updates and instruction.
• Identify trends in client experience and communicate them to the engineering, marketing, and sales teams.
• Utilize Salesforce to maintain accurate record of customer interactions and transactions.
• Resolve customer complaints or issues in a personable, productive and timely manner via RingCentral and email.
• Collaborate with other team members to ensure absolutecustomer satisfaction, and stay up-to-date with ever evolving product updates and company policies.

Greater Chicago Area

• Hired as startup company's first CS person to help identify and pinpoint ways to improve insurtech start-up BriteCo's platform to achieve better partner and customer outcomes.
• Utilized Intercom, Ontraport, Intercom, Slack, FB messenger, and Zoom to onboard and provide first-class, magical, problem solving Client Service to retaij policyholders, independent insurance partners, and when needed.
• Assigned to be part of a multi-team AI project with Intercom to launch our chat-bot "Emma".
• Communicated with inter-departmental resources to obtain and exchange additional information as needed.
• Contributed to monthly customer growth rates of 15% to 20% with a positive, focused, courteous, and personable demeanor.
• Wrote and when needed updated company macro messages that increased CS productivity.

Chicago, Illinois, United States

• 12 + years directly assisting low-income individuals and families in need at "Groceryland"​ food pantries.
• Directed Heartland team in the creation and media promotion of our Groceryland text to donate campaign in June/2020.
• Assistant coordinator of volunteer recruitment and training for a staff of 75.
• Attended to special needs clients as assigned by the program founder/program coordinator. ** 2013 President's Call To Service Award Recipient **

Chicago, Illinois, United States

• Until covid, utilized Zendesk, Textline, Slack, Junction Box, and proprietary software to interact with customers of this startup company with empathy, then logistically schedule a group of 30 "Fixers" for specific.
• Clarified procedures, options, and other details regarding work requested by B2C and B2B accounts by chat, phone, and email.
• Resolved customer and Fixer/technician issues that required follow-up and accountability.

Skokie, Illinois, United States

• Serviced B2B accounts and worked with residential customers on repair projects and related details from first call to completion.
• Logistically scheduled, arranged, and routed appointments with customers on Service Titan software.
• Created, maintained, and completed some CS via our social media presence on our Facebook, IG, Home Advisor, Angie's List, Yelp, and Listen360 platforms.
• Wrote, sent, and followed up on detailed estimates based on technicians' notes and company policy.

Chicago, Illinois, United States

• Worked directly with property managers to resolve issues surrounding intercoms, locks, and security concerns.
• Collaborated with and prepped field personnel for daily project assignments.
• Clarified procedures, options, and other details regarding scheduled work by chat, email, and phone;
• Prepared daily reports documenting unusual events and circumstances for company owners and Operations Manager.
• Updated schedules and work logs for field staff on an hourly basis.

Chicago, IL

• Main fill-in/weekend personality on top-rated Hot AC
• Daily social media interaction with listeners on FB, Twitter, Station, text, and on my own "personality page" *** Winner IBA Silver Dome Award ***"Chicago Market-Best Radio Personality"
• Hosted paid and unpaid station events;
• Two-time IBA Silver Dome Finalist

Chicago/Atlanta/LA/SF/Madison/LaCrosse

• I entertained and informed my audiences through engaging content, captivating storytelling, and lively interaction
• I hosted various programs, conducted guest interviews, connected with listeners on different radio formats, and managed listener interactions through phone calls, social media, and other platforms
• I was passionate about alternative and other genres of music, current events, and pop culture, along with excellent communication skills and was told I had a charismatic on-air presence.

Allstate Arena

• Game Day PA for team's first five seasons;
• Voice of award winning bombastic pregame show, game related announcements, and co-host in game fan contests.