Eric G. Olson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Find solutions and provide professional and personable support to clients nationwide for issues including onboarding, payments/billing, equipment maintenance, and client portal updates and instruction. • Identify trends in client experience and communicate them to the engineering, marketing, and sales teams.• Utilize Salesforce to maintain accurate record of customer interactions and transactions. • Resolve customer complaints or issues in a personable, productive and timely manner via RingCentral and email.• Collaborate with other team members to ensure absolutecustomer satisfaction, and stay up-to-date with ever evolving product updates and company policies.

Greater Chicago Area

• Hired as startup company's first CS person to help identify and pinpoint ways to improve insurtech start-up BriteCo's platform to achieve better partner and customer outcomes.• Utilized Intercom, Ontraport, Intercom, Slack, FB messenger, and Zoom to onboard and provide first-class, magical, problem solving Client Service to retaij policyholders, independent insurance partners, and when needed some of our 3000 + jeweler/retail partners.• Assigned to be part of a multi-team AI project with Intercom to launch our chat-bot "Emma".• Communicated with inter-departmental resources to obtain and exchange additional information as needed.• Contributed to monthly customer growth rates of 15% to 20% with a positive, focused, courteous, and personable demeanor.• Wrote and when needed updated company macro messages that increased CS productivity. • Organized and executed 1st BriteCo holiday toy donation for children's hospital as well as clothing donations for newly arriving migrants.• Prepared Intercom productivity reports on the CS team for management.

Chicago, Illinois, United States

• 12 + years directly assisting low-income individuals and families in need at "Groceryland"​ food pantries.• Directed Heartland team in the creation and media promotion of our Groceryland text to donate campaign in June/2020.• Assistant coordinator of volunteer recruitment and training for a staff of 75.• Attended to special needs clients as assigned by the program founder/program coordinator. ** 2013 President's Call To Service Award Recipient **

Chicago, Illinois, United States

• Until covid, utilized Zendesk, Textline, Slack, Junction Box, and proprietary software to interact with customers of this startup company with empathy, then logistically schedule a group of 30 "Fixers" for specific home repairs.• Clarified procedures, options, and other details regarding work requested by B2C and B2B accounts by chat, phone, and email.• Resolved customer and Fixer/technician issues that required follow-up and accountability.

Skokie, Illinois, United States

• Serviced B2B accounts and worked with residential customers on repair projects and related details from first call to completion.• Logistically scheduled, arranged, and routed appointments with customers on Service Titan software.• Created, maintained, and completed some CS via our social media presence on our Facebook, IG, Home Advisor, Angie's List, Yelp, and Listen360 platforms.• Wrote, sent, and followed up on detailed estimates based on technicians' notes and company policy.

Chicago, Illinois, United States

• Worked directly with property managers to resolve issues surrounding intercoms, locks, and security concerns.• Collaborated with and prepped field personnel for daily project assignments.• Clarified procedures, options, and other details regarding scheduled work by chat, email, and phone;• Prepared daily reports documenting unusual events and circumstances for company owners and Operations Manager.• Updated schedules and work logs for field staff on an hourly basis.

Chicago, Il

• Main fill-in/weekend personality on top-rated Hot AC • Daily social media interaction with listeners on FB, Twitter, Station, text, and on my own "personality page" *** Winner IBA Silver Dome Award ***"Chicago Market-Best Radio Personality" • Hosted paid and unpaid station events;• Two-time IBA Silver Dome Finalist

Chicago/Atlanta/La/Sf/Madison/Lacrosse

• I entertained and informed my audiences through engaging content, captivating storytelling, and lively interaction• I hosted various programs, conducted guest interviews, connected with listeners on different radio formats, and managed listener interactions through phone calls, social media, and other platforms• I was passionate about alternative and other genres of music, current events, and pop culture, along with excellent communication skills and was told I had a charismatic on-air presence.

Allstate Arena

• Game Day PA for team's first five seasons;• Voice of award winning bombastic pregame show, game related announcements, and co-host in game fan contests.