Eric Gabriel Email & Phone Number

• Served as a systems administrator from 2012 - present.• Sole system administrator at Kandahar airfield for 2 months, supporting hundreds of users leveraging several end user hardware devices such as workstations, printers, and servers. Four months at Bagram Airfield working with a team of systems administrators supporting thousands of users and hundreds of workstations. • Subject Matter Expert hand selected to perform end-user systems installations at multiple remote sites in tandem with a team of network engineers , including network infrastructure support, end user equipment installation/troubleshooting, and server upgrades, while always completing ahead of deadlines. • Experience providing support to a wide variety of DOD customers. • Involved with training new personnel and writing standard operating procedures, to include complex web browser and PKI certificate issues. • Qualified in a short period of time to man a mission critical 24/7 service desk, assisting a wide variety of users with desktop application, hardware, and network issues. • Extensive experience with detailed site and equipment documentation to include, Visio diagrams of floor plans and server racks, SSP updates, IP Matrixes, and Configuration Management.