Eric Gant Email & Phone Number

Dallas/Fort Worth Area

•Utilized Kismet which allows detection of the presence of wireless access points and wireless clients as well as associating them with each other and initiated KisMAC for MAC OSX which is a wireless network discovery tool for SPCA•Provided technical support for pc users via remote / desktop also answering helpdesk questions of various kinds. •Provided training for users on all software applications, and complete installations of PC and Printers•Monitor network activity and conduct flow test for the network using speakeasy. •Perform Desktop support functions throughout the day that include pc/printer installs and desktop troubleshooting.•Troubleshoot web-based application PetSmart, Vet Packs, as well performing data base inquiries using Lotus Notes.•Supported Windows and Mac on OSX platform environment for laptops and pc as well as support for Blackberry, iPhones and iPads by trouble shooting any hardware or software issues.•Repair of status updates as well as documenting repairs as they are being worked on, managing parts usage and maintaining an ESD compliant process during the repair.•Maintenance, monitoring and support for technologies, processes, and documentation knowledgebase.• Daily monitoring of backups and scheduled tasks associated with the backup environment•Tape handling for offsite backups•Monitoring of server/storage related processes and performance to insure server uptime•Special projects and tasks related to system operations.•I reviewed violation reports to identify unauthorized access attempts.•I performed penetration testing to simulate an attack on an information system to identify system weaknesses

Dallas

Analyze data traffic patterns within network infrastructure, detecting operational problems and recommending improvements to ensure optimal performance; proactively identify symptoms and instabilities in a timely and accurate manner to include performing analysis, capacity planning, and testing for organizations network environment; make recommendations to management on enhancements to network that will improve the quality and reliability of the networks performance; provide recommendations of the most cost-effective solution to management, including all cost, procedural, and contractual considerations necessary to make decisions; research and identify new technologies available that offer business advancements; provide written documentation to support the recommendation and benefits of implementing new technology.Provide network security by configuring routers, switches, firewalls etc. according to company security standards; monitor security measures in place within network perimeter, ensuring security breaches do not occur and information is safeguarded from unauthorized users, etc.